Zendesk Exploreのレポーティングとデータ分析機能の使い方



image avatar

Rob Stack

Zendesk Documentation Team

編集日時:2025年3月05日


9

0

12件のコメント

Hi Arpita Saxena welcome to our Community! 

You can create an FAQ page using Zendesk easily by using our product named Guide. You can check our Getting started with Guide for your help center doc here fore more info and instructions on setting it up. There's also a link for training there if you're interested! :) 

0


Please help me,  how do I create an FAQ Page for a CRM software using Zendesk, considering I am not a developer.

0


Hello 장지우,

We are supporting Explore with Zendesk Suite Team Plan:

Probably you don't have enough data at this moment - that's why you can see this notification.
Hope for your understanding, 
Thanks

0


Hi Team!

I am subscribed to the Team Plan of Zendesk Suite.

I tried enabling the report in the official document, but the reporting menu is not created.

Is it impossible to use the report of the export with my plan?

1


Thanks for your post!

1


Hi Cyrus, and welcome to the community!
 
We don't currently have built-in sentiment analysis, but there are several third-party app integrations that can provide this functionality: https://www.zendesk.com/marketplace/apps/?query=sentiment

2


Hi Zendesk Team,

Does Zendesk have built-in capabilities to perform analysis of the feedback from incoming channels based on content of the feedback? For example, performing sentiment or other forms of CSAT analysis from unstructured data

1


Hi SHANNON CHAPMAN, I certainly do appreciate it :-)
Thanks so much for spotting and reporting this typo! It's now fixed.

2


Just an FYI: There is a typo in this document.  I wanted to let you know because I would appreciate it if someone told me, had they noticed it. Thanks!

2


Zendesk Team,

Are there any plans to allow for Administrative type queries to be built? For context, I am the Account Owner and Administrator for my company's Zendesk instance. At times, I would like to be able to perform audits on users, like the Groups they're associated with, Macro usage details, etc. I know I can currently run these types of queries using JSON, but it would be nice if there was a way to natively run some of these items.

Sincerely,

Michael Konstantin
Sr. Systems Administrator
Certified Zendesk Support Administrator

2


サインインしてコメントを残してください。

アカウントの詳細情報

サインインして詳細を表示

サインインするとアカウントの詳細を一目で確認できます

サインイン