User Identification in messaging

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投稿日時：2021年11月18日

We're looking to auto-populate a customer's name & email based on their login information within Zendesk Messaging. Zendesk legacy chat has a function where we'd just call from the code, passing it all the login data so that the user doesn't have to manually input this every time they start a chat. We're wondering if there is something equivalent to zE('webWidget', 'identify') and zE('webWidget', 'logout') supported in the new Zendesk Messaging?

13件のコメント

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新しい順

Shawna James

2024年4月26日

Hey everyone, thank you so much for taking the time to provide us with your feedback here. I see that some of you are asking questions about our product releases and updates about feature requests. I wanted to point you in the direction of our product feedback forum for Chat where we collect product feedback and where our PM’s review feedback from our customers. These questions would be better served for our product teams who monitor those spaces . We would greatly appreciate you using this forum to share your feedback with us for better visibility. Here is our product feedback template to get you started. Also, if you are interested in learning more about this and other features being built please make sure to check out our Community events, What’s New Community Topic, and Zendesk Updates. Thank you!

-2

Божко Євгеній

2024年4月26日

Still no feature?

Iryna Haida

2024年3月08日

As we are forced to switch to messaging now, this feature is crucial. Is there any progress with it?

David Orr

2024年2月27日

It's been "coming" since November 2021 and no update since but I'm a chancer so here goes.....

Any update on this? It's rather fundamental in switching from live chat that we're able to keep core functionality. Like say knowing whose messaging us? I noticed an article saying uptake on omnichannel has dropped 10% in the last year. How much of that is down to the fact your classic widget offers better integration than messenger?

David Lemarcis

2023年9月19日

Hello,

Any update here?

This feature is a essential, how is it possible to not have it?

Is there any workaround maybe?

Thanks!

Rafa D.

2023年6月14日

Hi Glenn,

Could you please elaborate a bit more on how we can use the token for this?

I did some tests but they were unsuccessful.

Thanks!

Glenn Bickford

2023年2月21日

So we found the best way to do this was to keep using the user related API's here..

So on each sign-up we create a user in Zendesk.
https://developer.zendesk.com/api-reference/ticketing/introduction/

and then use the authentication API for messenger to generate a token on login.
https://developer.zendesk.com/api-reference/widget-messaging/web/authentication/

Zendesk then ties the incoming chat with this user based on the external id.