User Identification in messaging
回答済み
投稿日時:2021年11月18日
We're looking to auto-populate a customer's name & email based on their login information within Zendesk Messaging. Zendesk legacy chat has a function where we'd just call from the code, passing it all the login data so that the user doesn't have to manually input this every time they start a chat. We're wondering if there is something equivalent to zE('webWidget', 'identify') and zE('webWidget', 'logout') supported in the new Zendesk Messaging?
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13件のコメント
Shawna James
-2
Божко Євгеній
Still no feature?
1
Iryna Haida
As we are forced to switch to messaging now, this feature is crucial. Is there any progress with it?
0
David Orr
It's been "coming" since November 2021 and no update since but I'm a chancer so here goes.....
Any update on this? It's rather fundamental in switching from live chat that we're able to keep core functionality. Like say knowing whose messaging us? I noticed an article saying uptake on omnichannel has dropped 10% in the last year. How much of that is down to the fact your classic widget offers better integration than messenger?
2
David Lemarcis
Hello,
Any update here?
This feature is a essential, how is it possible to not have it?
Is there any workaround maybe?
Thanks!
1
Rafa D.
Hi Glenn,
Could you please elaborate a bit more on how we can use the token for this?
I did some tests but they were unsuccessful.
Thanks!
0
Glenn Bickford
So we found the best way to do this was to keep using the user related API's here..
So on each sign-up we create a user in Zendesk.
https://developer.zendesk.com/api-reference/ticketing/introduction/
and then use the authentication API for messenger to generate a token on login.
https://developer.zendesk.com/api-reference/widget-messaging/web/authentication/
Zendesk then ties the incoming chat with this user based on the external id.
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Glenn Bickford
Guys, do you have a roadmap or timeline on when we can expect this functionality to become generally available?
0
Rick
+1
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Glenn Bickford
+1
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