User Identification in messaging

9 コメント

  • Christopher Kennedy
    Zendesk Developer Advocacy
    Hi Gabbi,
     
    It is not possible at this time.  But we are working to add authentication functionality to the web widget for Messaging, which will allow you to accomplish this.
     
    Best,
    0
  • Bernd Naehler

    Christopher Kennedy Any updates on this essential feature?

    It is a bit annoying for logged in users that already use their email to log in to our service to need to fill it in again, when they want to get in contact.

    5
  • Raphaël Péguet - Officers.fr

    +1

    0
  • Glenn Bickford

    +1

    0
  • Rick

    +1

    0
  • Glenn Bickford

    Guys, do you have a roadmap or timeline on when we can expect this functionality to become generally available?

    0
  • Glenn Bickford

    So we found the best way to do this was to keep using the user related API's here..

    So on each sign-up we create a user in Zendesk. 
    https://developer.zendesk.com/api-reference/ticketing/introduction/

    and then use the authentication API for messenger to generate a token on login. 
    https://developer.zendesk.com/api-reference/widget-messaging/web/authentication/

    Zendesk then ties the incoming chat with this user based on the external id. 

    0
  • Hi Glenn,

    Could you please elaborate a bit more on how we can use the token for this?

    I did some tests but they were unsuccessful.

    Thanks!

    0
  • David Lemarcis

    Hello,

    Any update here? 

    This feature is a essential, how is it possible to not have it?

    Is there any workaround maybe?

    Thanks!

    0

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