사용자 지정 필드 및 사용자 지정 필드 유형에 대한 정보

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Jennifer Rowe

Zendesk Documentation Team

2025년 5월 15일에 편집됨

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      image avatar

      Gab

      Hi Qiang, 
       
      Since Zendesk doesn't have calculated fields or business rule actions to do field calculations, you'd need something like a HTTP target to initialize this followup field based on the value of the delivery date field. 
       
      Take a look at this Community article I found that has a similar concern: Email Trigger based on custom date field
       
      I hope this works for you. 

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      Federico Costa

      Hello!

      I am writing to suggest adding a new condition for relational fields. It would be very beneficial if, in the case of relational fields for Organizations, there was an option to filter so that it only shows individuals belonging to that organization.

      Organization / Is / <Actual organization>

      Or something like that :)

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      qiang huang

      I have two date type fields, Start Date and End Date

      All displayed in the End User's request Form

      I hope to achieve this effect, where the user selects a start date and the end date is automatically set to 3 months after the start date

      Trigger seem to only increase or decrease from the current date

      I tried using JavaScript, but in web pages, the Date type is an input tag of text type, not data type,I tried to set the value, but it didn't work

      Is it possible to achieve it

       

       

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      Gabriel Manlapig

      Hi Qiang,
       
      There isn't a native custom password type field or feature that will perform this validation to determine whether the inputs of the two fields are the same. However, I found this community Q&A post with custom JS in your Help Center theme that checks the custom field values before form submission. 

      For reference, please see below post:

      New Request Page: Match validation based off 2 custom fields

      Also, to access and edit the JavaScript in your help center, see Customizing the CSS or JavaScript.
       
      I hope this helps. Thank you!
       

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      qiang huang

      Thank you, Gabriel

      I have another question

      Is there a password type field, even if it is not a password type， I want to verify whether the inputs of the two fields are the same. Only when they are the same, can I submit the form. Can I implement it? Where should I write JavaScript or?

       

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      Gabriel Manlapig

      Hi Qiang,

      As of this time, it is not possible to pre-set or add a default value for a custom text field. A dropdown field only allows for the setting of a default value.
       
      I've taken a look and found that other users are discussing similar needs here:
      You can up-vote that original post and add your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
       
      Specific examples, details about impact, and how you currently handle things are the most helpful things to share to help our product teams understand the full scope of the need when working on solutions.
       
      We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality. Thank you!
       

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      qiang huang

      Hi, may I ask if anyone knows how to add default values to the Text field, or is there a field similar to a label type(Only display some fixed values and cannot be edited)

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      Katie Edwards

      Hi Heather Rommel FedRAMP,

      Thanks so much - that's a huge help!

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      Heather Rommel

      Hi Katie Edwards,

      In that scenario, you'd leave "agents can edit" checked and solve for that a different way. Yes, something has to be checked there!

      Depending on your use case, you might want to 1. not add the field to the form and only use the triggers/automations to set the field.

      2. add it to the form but use the Zendesk Field Manager app to hide or set the field as read only except for Admins https://www.zendesk.com/marketplace/apps/support/223753/ticket-field-manager/ 

      Hope this helps!

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      Katie Edwards

      Hi there, 

      I have a custom drop-down ticket field that is populated by a set of triggers. Ideally, I would like to make this only editable by ZD Admins as we don't want Agents to be able to edit this, but the only options I can see are attached below.

      I cannot uncheck the 'Agents can edit' option. Any advice?

      Thanks very much! 

      0

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