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Jacquelyn Brewer

Zendesk Documentation Team

2025년 5월 15일에 편집됨

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      Jody Hockley

      Is it possible for User Fields to be included in the sign up form on the front end when they first register an account on my Zendesk platform?

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      Tony

      Hi Denis,
      I'm not too sure about a specific custom field that appears only for VIP customers, but maybe this article can help somehow.
       
      Best,

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      Denis Menard

      Hello, I have several type of end user, and for some need dedicate user fields (like VIP/Pro...). Is it possible to create some conditions in fields (like for Forms for Ticket Fields?) or to hide some fields in certain conditions?

      Thansk

       

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      Jacquelyn Brewer

      Heather Valli The field type can't be changed either, but that has always been the case. I've clarified this in the article.

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      Permanently deleted user

      I'm trying to edit a custom user field, and it won't let me change the Field Type. But the info above says that everything except for the Field key is editable. Did that change?

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      Hiedi Kysther

      Hi Rodrigo Bernardi,

      Unfortunately, the user field is only available to Agents and admins as stated in this article,  Adding custom fields to users.

      Custom user fields are visible to all agents and are editable by agents with access to all tickets. End users cannot see or edit custom user fields. Any custom user fields you create apply to all users.



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      Teste API

      Hi, there are some way to show custom fields on user profile, to end user change this values?

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      Gabriel Manlapig

      Hi Jacky,

      For organization and user custom fields, those aren't brand-specific so they'll carry over throughout every brand of yours unfortunately. 
       
      I can imagine that it would be incredibly helpful to be able to associate a user field with a specific brand to manage those fields data much easier. I would recommend you to leave Feedback in our Community. Our Teams are frequently looking through the posts in order to get ideas on future additions to the Software. The more a votes a post gets, the higher the chance that the feature will be added in the future.

      I hope that answers your question. Thank you!
       

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      Jacky Damache

      Is there a way to associate a user field with a specific brand? If I have multiple brands, I don't want to show all user fields that might be empty for some brands/products. 

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      Gustavo Oliveira

      Oi Leonardo,

      Não tem como. Se deletar os dados serão removidos conforme diz no artigo.

      O que você poderia fazer é manter este campo com os valores como legado, e criar o campo novo. Talvez ainda, fazer a migração dos dados de um campo para o outro.

      Assim, você não perderá os dados.

      Atenciosamente,
       
       

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