다크 모드를 사용하여 상담사 표시 옵션 늘리기(EAP)

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Lisa Kelly

Zendesk Documentation Team

2025년 5월 02일에 편집됨

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      Lisa Kelly

      Hi Shai, 
      Thanks for asking! I'm not aware of any plans at this time. But, we encourage you to provide this feedback in our community forum (if you haven't done so already) where we collect and manage customer product feedback. 

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      Shai Polack

      Are any of the below features planned?

      1. An option that switches the brand color based on the user's theme (ideally to an admin-chosen color and not just an inversion).
      2. Choose specific colors to use in each theme - either by letting each user personalize their own or let the admin choose the palette for both the Light Theme and the Dark Theme.

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      Lisa Kelly

      Hi Mark There is no extra charge for dark mode, It's available in any Suite or Support plan. You do need to have the Zendesk Agent Workspace activated. 

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      Mark Lactaotao

      since this looks to be an additional feature, does it have an additional cost?

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      Lisa Kelly

      Hi Meir, You can click Revert to default colors on the Branding settings page. See image below.  Then, Save your changes and refresh your browser. 

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      Meir

      Thanks, that was it. Although I don't see how to go back to default, whatever default is. I just picked a color. 

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      Lisa Kelly

      Hi Meir, 
      Your account may have a Brand Color setting that overrides Dark mode in the Support navigation bar. If you are an admin, see Customizing colors in the agent interface to view the Brand Color setting for your account.  If you're an agent, ask your admin. 

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      Meir

      Why does the nav strip on the left stay white?

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      Niclas gmail

      I reverted to using the DarkReader plugin instead, since some customer email responses have styling which makes the text invisible.

       

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      Jennifer Yim

      Hi 1266581482430! Appreciate your feedback on apps for dark mode - your input helps us shape a better experience!
      We're excited to share that the Zendesk Support Apps team is actively making this change to allow developers to be able to access the theme by calling client.get('theme') or by listening for changes via client.on('theme.changed'). Our goal is to deliver this change to developers by 4/16 and conduct lightweight testing with a group of developers during 4/16 - 4/23 to ensure it poses no problem and incorporate any feedback we may hear. 

      Would you like to be a part of this testing? Please let us know! 

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