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Evy Verhoeven

가입한 날짜: 2022년 3월 24일

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마지막 활동: 2024년 5월 27일

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Printing side tickets would be beneficial for our company's efficient work process.

Could you provide an update?

댓글 보기 · 2024년 5월 27일에 게시됨 · Evy Verhoeven

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Dear @...,

Could you please provide us with an update on this request?

Thank you in advance.

 

 

댓글 보기 · 2022년 8월 23일에 게시됨 · Evy Verhoeven

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댓글Ticket management

Hi Zendesk team,

I have a question related to suspended tickets and hope you could help me.

Currently we are receiving all tickets 'coming from a support address' as suspended tickets but also duplicated as a regular ticket. I saw in your article it was because it's causing an email loop?

However, our different department are creating tickets with the support address in Zendesk for a couple of months already and all went okay (no suspended tickets) until two weeks ago. The support addresses are all added on the white list in Zendesk.

Could you tell us what is the exact cause and how to fix this?

Thank you in advance.

Evy

 

 

 

댓글 보기 · 2022년 3월 24일에 게시됨 · Evy Verhoeven

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