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Gamee Support

가입한 날짜: 2022년 9월 07일

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마지막 활동: 2023년 10월 03일

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Gamee Support님이 에 댓글을 입력함

댓글Ticket management

Hello, 
I would like to add a filter on the Updater, but there is no option like this. 
When I go to my tickets (my own view), I would like to filter who updated the tickets. Since that is how I know if a user replied back. 
Currently, I need to use a time filter and a sort for updater. But it is not the best option. 
Thanks

댓글 보기 · 2023년 10월 03일에 게시됨 · Gamee Support

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댓글Using the knowledge base in Help Center

Hi Noly, 
Not really. I can read the article and see this. But I want captcha to show all the time. Not just when zendesk served thinks there is a bot attack. 

댓글 보기 · 2023년 8월 25일에 게시됨 · Gamee Support

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댓글Using the knowledge base in Help Center

Hi, 

Is there a way to have a captcha all the time? 
At the moment whenever I test the Submit a request part, there is no Captcha. 
I do not care if it has some detecting function, I would like it on all the time. 
Thank you. 

댓글 보기 · 2023년 8월 24일에 게시됨 · Gamee Support

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댓글Ticket management

Hello, when you have an incident ticket, it would be great to see the ticket id of the problem ticket or at least if the incident ticket is connected to a problem ticket in a column. Is there a way to add a column that will show the ticket id of the problem ticket?

Thanks

F

댓글 보기 · 2023년 2월 27일에 게시됨 · Gamee Support

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커뮤니티 댓글 Q&A - Objects, workspaces, and rules

Hi, current user condition may be the answer.

댓글 보기 · 2023년 2월 22일에 게시됨 · Gamee Support

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댓글Ticket management

Hello, 

Can you have the Bulk merge function in the interaction tab? 

So I do not need to search for user email and tick all but one and merge it like that. But when I am on a ticket, on the right side interaction view, where I can see the tickets from user, I could tick which ones I want to merge and where to. 

Thank you, 

F

댓글 보기 · 2022년 9월 07일에 게시됨 · Gamee Support

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