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AntonMi

Entrou em 30 de mar. de 2022

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Última atividade em 18 de fev. de 2025

OAPPS LLC - Zendesk Implementation partner

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Atividade mais recente por AntonMi

AntonMi criou uma publicação,

Publicação Feedback - Chat and Messaging (Chat)

Many of our customers use default dark mode for their web pages. Unfortunately, unlike mobiles SDKs, messaging web widget does not have option for the dark mode.  Adding dark mode will allow your customers to allign the web widget their web design code. 

Any plans for this? 

Publicado 18 de fev. de 2025 · AntonMi

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AntonMi comentou,

ComentárioTriggers and automations

We've built a simple  “Resurrect” app to schedule when the ticket will reopen. It may be a solution for some of the use cases highlighted here. 

Exibir comentário · Publicado 14 de fev. de 2025 · AntonMi

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AntonMi comentou,

Comentário na comunidade Developer - Zendesk SDKs

Is there progress toward a headless option? Sunshine Conversations is in maintenance mode and not recommended for new users. 

Exibir comentário · Publicado 14 de fev. de 2025 · AntonMi

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AntonMi comentou,

ComentárioZendesk messaging

Onur Okutan Yaroslav Vasiutin It's great that conversation titles are customizable and our bot can update it in real-time, depending on the intent.  Yet, we have a problem with iOS SDK. Everywhere else, the conversation Title will update in real-time, but in iOS SDK, you have to close the SDK and re-open it again - only then will the title update. Is it a known issue? 

@Yaroslav you can do it with Zendesk Support trigger and API call to SunCo API.

Exibir comentário · Publicado 30 de jan. de 2025 · AntonMi

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ComentárioMeasuring success

Tetiana Gron From the end-user's perspective, nothing happens. The CSAT extension won't close, and the thank you page is not presented. 
---
Update: It's fixed now

Exibir comentário · Editado 05 de fev. de 2025 · AntonMi

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AntonMi comentou,

ComentárioMeasuring success

Tetiana Gron We checked CSAT today in the iOS app, and now it looks much better. Unfortunately ( only in iOS SDK ), the Submit button will register feedback but will not close the CSAT popup. 

Exibir comentário · Publicado 14 de jan. de 2025 · AntonMi

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ComentárioMeasuring success

We have found that in mobile SDKs survey's list of options is rendered in a Z shape, which is very confusing for our customers and looks bad. Can it be changed to the top-down order, like it's made for the web widget? 
Updateresolved

 

Exibir comentário · Editado 14 de jan. de 2025 · AntonMi

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ComentárioUsing legacy AI agent functionality

Helvijs Vigners  make sure to use use `admin@email/token` as a user

Exibir comentário · Publicado 01 de jul. de 2024 · AntonMi

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AntonMi comentou,

ComentárioUsing legacy AI agent functionality

Jourdin Binning  They use an Advanced AI ( Ultimate) bot that has a different set of features. In your case, I would suggest that to add an option, add an additional step in the flow that will prompt the users if they still have other questions.

Exibir comentário · Publicado 27 de jun. de 2024 · AntonMi

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Comentário na comunidade Developer - Zendesk Apps Framework (ZAF)

Jake McCloskey  Our workaround was to find the user and change its role to a [Light] Agent. That helped a bit, will it work for you? 

Exibir comentário · Publicado 25 de jun. de 2024 · AntonMi

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