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本文章适用于消息传送 Web Widget。如果您使用的是 Web Widget（经典），请参阅 移除 Web Widget（经典）。
您可以通过从网站、帮助中心或移动应用中移除 Web Widget 来取消激活消息传送功能。您无法在帐户或品牌级别取消激活消息传送，但某些旧版帐户在管理中心的消息传送设置页面上可能有这些选项。从您的网站、帮助中心或移动应用程序移除 Web Widget 不会将其删除，也不会更改其在管理中心的配置。
从网站移除小组件
- 从网页删除代码。
从帮助中心移除小组件
- 在管理中心，单击侧栏中的渠道 (
)，然后选择消息传送和社交媒体 > 消息传送。 - 在渠道列表中，单击您要移除的小组件。
- 展开 安装 部分。
- 在添加到帮助中心下，取消选择 自动将 Web Widget 嵌入帮助中心。
- 单击保存。
小组件会立即从帮助中心移除。
从移动应用移除小组件
- 让您的开发者从移动应用代码中移除 渠道密钥 。
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11 条评论
Paolo
You can try to implement the logic here but using the Core Messaging API. In regards to deactivating your widget in the Help Center, this will prevent users to interact with their open tickets via the widget. However, they can still respond via Email. Just make sure to let them know that you are switching the channel to email and the widget is currently unavailable.
Best,
Paolo | Technical Support Engineer | Zendesk
0
Cori Medler
Hello. We use messaging (not live chat). Right now we have it available in our product and on the Help Center. Our Help Center is open to the public, therefore the messaging/chat option is too. We're looking at a way to make “talk to a human” in the messaging/chat only available to authenticated users (similar to Zendesk's chat experience). But, in the meantime we'd like to deactivate messaging/chat only on our Help Center. Before I change the setting, though, what is the CX for existing open messaging/chat tickets?
0
Viktor Osetrov
Yes, it is - you can enable and disable it depending on your business needs via settings:
Hope it helps.
Thanks
0
BIPO Support
Hi There,
We are currently not using the live chat, from our end, it's being disabled. Would it be automatically enabled for the new messenger when it starts to be automatically updated into production? And we would need to disable it again from our end.
Jordan
0
Casey Keefe
Thanks 1263082148149 !
What we discovered (with the help of our Premier team), was that the widget was appearing only if we were on the company's VPN.
The widget did not appear when visiting the page with the VPN disabled or from a personal computer. Not sure if a bug or intended, but we did get it sorted.
I appreciate the response!
Casey
0
Gabriel Manlapig
You can configure Web Widget (Classic) settings for each brand independently. However, you will need to add a Web Widget (Classic) per brand to be able to configure its components.
To do this, please follow the steps below:
If every brand in your account already has a widget, you will not see this option.
You can only select an existing brand that does not already have a Web Widget (Classic).
For more information, see Configuring the components in your widget.
For more information, please see this article: Adding Web Widget (Classic) to multiple brands
I hope that helps. Thank you!
0
Casey Keefe
Hello Zendesk!
I am trying to disable the messaging / web widget for a new Brand under our main account. When I activate the Brand Help Center, the messaging / web widget appears in the bottom-right corner.
However, when I go to Admin > Channels > Classic > Web Widget, the settings only appear for the main account. They do not appear for the Brand, so I am unable to disable them.
In our Sandbox environment, both the main account and Brand appear under Admin > Channels > Classic > Web Widget, allowing me to enable / disable for each Brand.
Thank You!
0
Miranda Burford
Hi Michael Montano,
Based on what you've described, it sounds like you're using the Classic live chat experience (not messaging). This article should help, https://support.zendesk.com/hc/en-us/articles/4408821673242.
- Miranda.
-1
Michael Montano
Hello!
When I log into Admin Center, it does not have an option for "Channels", so I can't follow the instructions about. At the moment, we only are using Zendesk Guide as an internal knowledgebase and want to disable that chat function for that only.
We still want it available for a live site.
-1
DJ Buenavista Jr.
Hi Anna,
Thank you for reaching out to Zendesk Support.
In regards to your concern, the following feature of Zendesk Messaging cannot be disabled or turned off by schedule. Only admins can enable/disable the following feature by going to the Admin Center as described in this article.
As this article mentioned, If you disable messaging for a brand, it removes messaging functionality for that brand but retains any widget, SDK, and Flow Builder messaging settings you have configured.
Thank you!
Kind regards,
DJ Buenavista Jr. |
Customer Advocacy Specialist |
-1
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