为什么我在提交工单回复时会收到缺失附件通知？

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Natassja Jordan

已于 2025年4月17日 编辑

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      Darenne

      Hi Ron! I hohpe you're doing well. I wanted to reach out to you regarding your recent inquiries. We noticed that you've reached out to Zendesk Support via ticket ID #12620594 with the same concern. Your dedicated advocate will be handling all your requests and providing you with the support you need.
       
      Have a lovely day! 

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      Ron de Vries

      Hi 1263082165129 

      This doesn't seem to work for all languages? Our ZD is set on English but we also support the Dutch language. When writing “zie bijlage” (see attachment) the pop-up doesn't show.. 

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      Ivan Miquiabas

      Hi Mustafa S.
       
      Thanks for reaching out! I'm afraid there is no way to edit that notification as we speak, this is an internal workflow created in Zendesk not to miss proper communication in dealing with attachment in tickets. Though its a valid feedback, I would encourage you to write a feedback so that our Product Managers can have visibility. 
       
       
      Cheers! 

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      Mustafa Saljoki

      Is there a way to modify this alert and add other words?

      As an example, the macro uses a boiler plate which contains [PLACEHOLDER] to enter like a price or something that needs to be filled in manually. If the agent forgets to enter this, an alert similiar to that in the picture pops up and prevents the agent to send the mail to the customer.

      I think this would be really helpful and can help ZenDesk users to prevent miscommunication.

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