Drag and drop for ticket tabs

Another vote from our teams.

As many have pointed out, when having issues that take longer or are connected, it would be great to be able to quickly sort these tabs together.

On another note, is this the only way to upvote feature requests, through some sort of forum post?

Do you not have a portal where we can see existing feature requests and simply upvote them (our company currently uses AHA, for example, but has used others in the past)? This would also increase transparency and understanding from our side.

We have encountered several issues when using Zendesk, and we know some improvements were requested years ago without any progress (even minor issues). If we could see that we are a minority in wanting these features or improvements and that there are simply a lot more votes on other feature requests, we would understand this.

How are we doing with this feature?

+1 I run into this all the time - where you open a bunch of tickets but then click on follow ups and they open at the end of the list rather then beside the ticket that it is related to. The ONLY option you have is to close the tickets in between then reopen the ones you closed at the end so that they group together.

It would be a really useful feature

Hey team,

Any chance this has made it onto any roadmaps? This would be a really useful feature, and I'm having agents reach out about it as well.

It would be great to have an update about this suggestion. A great idea that has been pending here for years.

Hi,

The ability to drag and drop the tabs is something our business is also asking for. It would help with their ticket prioritisation, and grouping of customer requests.

It would be good to know if this functionality is now on your roadmap.

Thanks

Zac Garcia We're migrating from legacy Zendesk chat to the Agent workspace and the first feature request from agents is to let them rearrange (drag) tabs as they need. While I was looking for this post, I've seen a lot of similar requests from Zendesk clients. Is this feature on Zendesk roadmap?

Ich wäre ebenfalls für den Vorschlag, alle offenen Tabs per Klick schließen zu können. Das Ausloggen und neu einloggen ist zu umständlich, denn damit mache ich es derzeit.

Viele Grüße

Sylvia

This would be extremely useful.  Several times I have tried to do as such and I finally reached out to my internal IT team who shared that it was a ZD limitation and linked this thread.
Would be great to have this feature (but then also be able to 'pin' certain tickets too)

Hi all,

Thank you for the deep engagement over dragging and dropping. Tabs are an important part of how work is managed in Zendesk, and we recognize that dragging and dropping is one function that can help agents organize and prioritize work. This functionality is not a near-term plan, but we will continue to account for it in our roadmap planning!