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Everett Cavazos

Beigetreten 18. März 2022

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Letzte Aktivität 16. Dez. 2024

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KommentarSecurity and user access in Zendesk Support

Is the ability to pull audit logs via the API require the plan to be on the Enterprise or Enterprise Plus plans as well? Or is it only required to view the audit log in the application?

Kommentar anzeigen · Gepostet 16. Dez. 2024 · Everett Cavazos

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KommentarSalesforce integration

Is this normal? I don't know what to do to get this to populate.
 



 

Kommentar anzeigen · Gepostet 28. Okt. 2024 · Everett Cavazos

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Community-Kommentar Discussion - Tips and best practices from the community

Joshua Barnard I reversed all changes, tried following your steps again and still not working. I also made sure "Display unsafe content" was checked, as I saw someone post in an earlier comment, although I don't know if that's required.

Do you have any other suggestions?

Kommentar anzeigen · Gepostet 24. März 2022 · Everett Cavazos

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KommentarWeb Widget (Classic) documentation

I noticed the instructions indicate:

"Construct a server-side payload of data for the JWT token. This needs to have the following information:

  • name: Customer's name
  • email: Customer's email

"

Is this the customer's name and email? We have 100s of customers with 1000s of employees that are going to be accessing our help desk. Do we have to do this for each one?

Kommentar anzeigen · Gepostet 24. März 2022 · Everett Cavazos

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Community-Kommentar Discussion - Tips and best practices from the community

Joshua Barnard I tried your solution as well and it did not work.

Kommentar anzeigen · Gepostet 21. März 2022 · Everett Cavazos

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KommentarLive chat agent guide

I tried following this article and there are no settings to change availability on this page. It's on the Support page.

Kommentar anzeigen · Gepostet 18. März 2022 · Everett Cavazos

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Community-Kommentar Discussion - Tips and best practices from the community

I have followed these instructions and it's not working for me either. I'm using the Mink theme.

Kommentar anzeigen · Gepostet 18. März 2022 · Everett Cavazos

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