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Microsoft Edge is not supported by Zendesk, but reportedly works well for customers.
For end-user pages only, these browsers are supported on mobile:
- iOS 9 and higher
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7 Comments
Hey Zendesk - we recently received a communication stating that IE would no longer be supported on any of Zendesks products from June 19.
I can see the Support user-guide has an explicit note about this (https://support.zendesk.com/hc/en-us/articles/203661786-Zendesk-Support-system-requirements) but this one doesn't.
Can you confirm if it applies to Help Centre and Guide too?
Thanks :)
I have the exact same question as Mark.
But also, I would like to say, "Please please pleeease drop IE support everywhere!"
Hi Mark and Dru, The ending of support for the Explorer browser is specific to the agent interface. Users shouldn't have any issue accessing the help center.
In the larger picture, it's worth noting that Microsoft has stopped supporting Internet Explorer, so that applications use and support across the web will likely decrease.
Ben Koehler
Customer Advocate
bkoehler@zendesk.com
Thank you for the clarification.
How is work
I use an iPad mostly. When will admin pages be usable in either a) a mobile browser or b) made available via an app (I use Guide mainly).
Hey Jonathan,
I reached out to our internal team here and it doesn't look like this is currently on the roadmap. However, we appreciate you reaching out this is definitely something our mobile team are thinking about.
Thanks again!
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