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19 Comments
Hey Zendesk - we recently received a communication stating that IE would no longer be supported on any of Zendesks products from June 19.
I can see the Support user-guide has an explicit note about this (https://support.zendesk.com/hc/en-us/articles/203661786-Zendesk-Support-system-requirements) but this one doesn't.
Can you confirm if it applies to Help Centre and Guide too?
Thanks :)
I have the exact same question as Mark.
But also, I would like to say, "Please please pleeease drop IE support everywhere!"
Hi Mark and Dru, The ending of support for the Explorer browser is specific to the agent interface. Users shouldn't have any issue accessing the help center.
In the larger picture, it's worth noting that Microsoft has stopped supporting Internet Explorer, so that applications use and support across the web will likely decrease.
Ben Koehler
Customer Advocate
bkoehler@zendesk.com
Thank you for the clarification.
How is work
I use an iPad mostly. When will admin pages be usable in either a) a mobile browser or b) made available via an app (I use Guide mainly).
Hey Jonathan,
I reached out to our internal team here and it doesn't look like this is currently on the roadmap. However, we appreciate you reaching out this is definitely something our mobile team are thinking about.
Thanks again!
Hi Zendesk,
I have a question. I'm currently developing an integration in our system and we are using it to open zendesk pages but unfortunately I didn't notice that browser support for agent is not supported. Why? Most of our customers used browsers. Is there any plans for the future to use support mobile browsers for agents?
I hope you'll be able to support it in future.
Thank you.
Austin
Hey Austin,
There are no future plans currently to support the agent interface within the mobile browser. You'll need to use the mobile apps we created for both Android and iOS instead. Your agents may still be able to access the agent interface using a mobile browser. However, if any issues come up you will just want to keep in mind that this is not supported by Zendesk.
Let me know if you have any other questions!
This completely crushes the ability to use Samsung's DeX Desktop mode. We're in a desktop environment and can't log in or do any administrative tasks because the browser is still recognized as "mobile". The official Zendesk app is not useful in the slightest when you're trying to be productive in a desktop environment. It would be nice if Zendesk could revisit this or at the very least update the app to make use of a fullscreen desktop mode.
Appreciate you taking the time to share this feedback with us Russ!
I totally understand your frustration and I'll be sure to pass this feedback along to the appropriate team.
Cheers!
Edge is NOT supported. Users go to submit a ticket with Edge and it goes nowhere. Can it come off this list or am I missing something here?
Hi Keith,
I did a quick test and was able to successfully submit a ticket using Edge. I'm on version Microsoft Edge 42.17134.1.0 which is the second most current version. Maybe check what version you are using and see if you may need to update?
Thanks,
Maggie
Hi,
Hey Hakanburak,
Would you be able to provide a screenshot of your unassigned ticket conditions you've set up in your view? It's possible there's a condition that is preventing any new tickets from showing up in this view.
Any additional information you can provide is greatly appreciated.
Thanks!
I've gotten an email reminding us of the end of IE support, and curiously it says "Our records indicate you still have agents who have logged in with IE11 in the last 30 days."
Is there a way to find out who is logging in with what browser? It might be helpful to talk to agents individually, rather than the standard distribution list email which people tend to ignore.
Hey Dru,
You may want to contact maketheswitch@zendesk.com to see if they can provide additional information for you. More information here:Removal of support for Internet Explorer 11
Let me know if you have any questions!
Currently, our users are unable to log tickets with Edge Version 44.17763.831.0. They are going nowhere, but work when those users change to Chrome. Is there a lag with updating newer versions of Edge for full accessibility?
Hi Caron,
Zendesk supports the two most recent versions of Edge, and it looks like that version was released in 2018, so that may be the issue. The current stable version of Edge that is supported is version 44.18363.
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