How do I find the ID of a ticket form?

Have more questions? Submit a request

9 Comments

  • Heather R
    Comment actions Permalink

    Why not list the form ID in the list of forms?

    0
  • Jessie Schutz
    Comment actions Permalink

    Hey Heather!

    The most likely scenario is that we didn't build it that way to start with, and changing it hasn't registered high enough on the to-do list for UI improvements. It would definitely make sense to do it that way, though. I don't see any posts about it in Product Feedback, but you can definitely start a new thread over there if you'd like!

    1
  • Margaret Jones-kerslake
    Comment actions Permalink

    Help!

    0
  • Margaret Jones-kerslake
    Comment actions Permalink

    This is frustrating, if anyone who can help sees this respond in kind. Thanks

    0
  • Heather R
    Comment actions Permalink

    Hi Margaret,

    I think you can go to your browser and type in: 

    https://ENTERYOURDOMAINHERE.zendesk.com/api/v2/ticket_forms.json

    Then search for the raw name and you should be able to find the form ID number in the jumble of stuff on your screen hopefully!!

    0
  • Jonathan
    Comment actions Permalink

    Hi,
    Unfortunately I can't see Ticket_Form_ID in List tickets API response
    Is this field still active ?
    Thanks

    0
  • Brett - Community Manager
    Comment actions Permalink

    Hey Jonathan,

    If you're just looking to list the Ticket Forms to capture the ID you can actually use the ticket forms endpoint which I've linked for you.

    By adding /api/v2/ticket_forms.json to your subdomain that should list all forms and their ID.

    Let me know if you run into any issues!

    0
  • Jonathan
    Comment actions Permalink

    Hi Brent ,
    I’m getting an error when doing that

    "error": {
    "title": "Unauthorized",
    "message": "You must supply credentials to complete this request"
    }
    }

    Please note I'm on essential plan

    0
  • Brett - Community Manager
    Comment actions Permalink

    Hey Jonathan,

    You should still have access to the API regardless of what plan level you're on. However, if you're on Essential you would only have access to one Ticket Form. 

    You can also try running the API call using our API Console which I've linked for you.

    The error you're seeing could be related to plan level since you don't have access to multiple forms.

    Let us know if you have any other questions!

    0

Please sign in to leave a comment.

Powered by Zendesk