Options for letting end users submit tickets with forms

Return to top
Have more questions? Submit a request

3 Comments

  • Jonathan

    Is it possible that when a ticket is created through this form, we somehow catch in what language our help center was used, so we can use a trigger to automatically assign the ticket to the right group?

    0
  • Alejandro Colon

    This should be of help to you.
    https://support.zendesk.com/hc/en-us/articles/223396387-How-can-I-tag-tickets-based-on-the-requester-s-language-

    Depending on your use case, you may consider adding a custom field for language. You would definitely be able to create a trigger based on that. 

    1
  • Nicole S.
    Zendesk Community Team

    Thanks for jumping in and sharing that resource, Alejandro!

    Jonathan, let us know if you have any additional questions.

    0

Please sign in to leave a comment.

Powered by Zendesk