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Options for letting end users submit tickets with forms

Charles Nadeau
  • Edited
Zendesk Documentation Team

Suite allall plans

The Zendesk help center provides end users with a default HTML form for submitting tickets:

It's a good starting point but it might not meet all your needs. Here are other options, including:

Customizing the help center ticket form

You can add custom fields to the help center form or change its look and feel.
Note: If you have the Professional add-on or are on Enterprise, you can define multiple custom forms for different types of requests.

Resources:

Embedding a ticket form in your website

The embeddable Web Widget (Classic) includes a customizable HTML form that lets end users submit tickets. You can embed Web Widget (Classic) in any page of your website. Clicking the widget gives the user the option of using a ticket form:

Resources:

Building a ticket form

For maximum flexibility, you can build your own HTML ticket form, host it on your own server, and use the Zendesk API to submit the form data to your Zendesk Support account.

Resources:

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5 Comments

  • Jonathan

    Is it possible that when a ticket is created through this form, we somehow catch in what language our help center was used, so we can use a trigger to automatically assign the ticket to the right group?

    0
  • Alejandro Colon

    This should be of help to you.
    https://support.zendesk.com/hc/en-us/articles/223396387-How-can-I-tag-tickets-based-on-the-requester-s-language-

    Depending on your use case, you may consider adding a custom field for language. You would definitely be able to create a trigger based on that. 

    1
  • Nicole Saunders
    Zendesk Community Team

    Thanks for jumping in and sharing that resource, Alejandro!

    Jonathan, let us know if you have any additional questions.

    0
  • Virgin Experience Days

    Hi There - we are looking for a better way to handle contact forms from our customers so we have pointed our HTML for at the API, however it is being throttled by a rate limiter which considers the form to be from an anonymous IP. 

    Is there a way to avoid this? 

    Thanks

    0
  • Cheeny Aban
    • Edited
    Zendesk Customer Advocate

    Hi Josh,

    Unfortunately, API already revolves outside our scope of Support. Nonetheless, we hope that our Ticket Forms API and Building a custom ticket form with the Zendesk API documentation will be a good resource to check.

    All the best

     

    0

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