Options for letting end users submit tickets with forms

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  • Josh Pert

    Hi There - we are looking for a better way to handle contact forms from our customers so we have pointed our HTML for at the API, however it is being throttled by a rate limiter which considers the form to be from an anonymous IP. 

    Is there a way to avoid this? 


  • Cheeny Aban
    Zendesk Customer Care

    Hi Josh,

    Unfortunately, API already revolves outside our scope of Support. Nonetheless, we hope that our Ticket Forms API and Building a custom ticket form with the Zendesk API documentation will be a good resource to check.

    All the best


  • Cristina Miranda

    Is there a way to embedd a ticket form to text?. For example: when the end user clicks on "contact us" then a form will pop up? is this possible?

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Christina,

    Natively, if you enabled Zendesk Guide, this will offer a ticket form by default that your end users can use to submit a request, and you can create a hyperlink text into your website redirecting to Zendesk contact form.
    However, If you want to embed a more complex form on your website, create an HTML form and use our API to submit the request. For more information, see the article: Building a custom ticket form with the Zendesk API.  Examples of creating requests using the API can be found in the Developer API Reference documentation. 

    I hope this helps. Thank you!

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