The Zendesk help center provides end users with a default HTML form for submitting tickets:
Customizing the help center ticket form
Embedding a ticket form in your website
The embeddable Web Widget (Classic) includes a customizable HTML form that lets end users submit tickets. You can embed Web Widget (Classic) in any page of your website. Clicking the widget gives the user the option of using a ticket form:
Building a ticket form
For maximum flexibility, you can build your own HTML ticket form, host it on your own server, and use the Zendesk API to submit the form data to your Zendesk Support account.
Hi There - we are looking for a better way to handle contact forms from our customers so we have pointed our HTML for at the API, however it is being throttled by a rate limiter which considers the form to be from an anonymous IP.
Is there a way to avoid this?
Unfortunately, API already revolves outside our scope of Support. Nonetheless, we hope that our Ticket Forms API and Building a custom ticket form with the Zendesk API documentation will be a good resource to check.
All the best
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