自定义帮助中心工单表格
您可以在帮助中心表格中添加自定义字段，或更改其外观和风格。
注意：如果您有 Professional 附加功能或已使用 Enterprise，则可以为不同类型的请求定义多个自定义表格。
资源：
在您的网站中嵌入工单表格
可嵌入的 Web Widget（经典）包含一个可自定义的 HTML 表格，可供终端用户提交工单。您可以在您网站的任何页面中嵌入 Web Widget（经典）。单击小组件后，用户可以选择是否使用工单表格：
资源：
- 使用 Web Widget（经典）在您的网站中嵌入客户服务
- 在网站或帮助中心添加 Web Widget（经典）
- Web Widget（经典）的高级自定义
- 联系表格设置 (Web Widget JavaScript API)
创建工单表格
为了获得最大的灵活性，您可以建立自己的 HTML 工单表格，将其托管在自己的服务器上，并使用 Zendesk API 将表格数据提交到您的 Zendesk Support 帐户。
重要提示：如果您的团队更喜欢创建自定义工单表格，则不建议通过客服电邮地址转接来自该表格的请求。此工作流程不受支持，可能导致电邮变为 被阻止工单。要避免此问题，请 使用 API 建立您的工单表格或使用 Web Widget。请参阅 从我的自定义工单表格创建的工单被阻止。
资源：
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10 条评论
David Boeke
Hi,
The screenshot in the image above show a rich text editor for the “Description” field. Our end users see a plain text editor, and I can't find any way to enable rich text for users (our agents are able to respond with rich text). How do I enable the feature displayed above?
0
Mark K.
Hi 1264020352810 ,
thank you for your question!
Currently, including a clickable link directly within a form, such as a checkbox for accepting terms with a link to your ToS and EULAs, is not a feature that Zendesk natively supports.
However, we understand the importance of this functionality and wanted to share that some users have discussed potential workarounds in the following feedback post:
You might find these suggestions helpful for achieving a similar outcome.
We also encourage you to vote on the feedback post to express your interest in this feature. Your votes help us prioritize development efforts based on user needs.
Thanks!
0
Carmelo Rigatuso
Is there any way at all to include a clickable link in a form? Something like (but not limited to) a checkbox for accepting terms with a link to our ToS and EULAs?
0
Vladimir P
Big plus one re the Subject and Description fields - why are they mandatory? This doesn't work for us and we look like dummies asking users for the info we already have.
Also, is there a way to suppress the user email address field (without coding) as we want to collect anonymous feedback in some instances?
Thanks
1
Shawna James
1
Jeremiah Squilla
Please make the “Subject” and “Description” fields optional or pre-fillable for Forms. It makes no sense to have users enter a subject and description for a specific form, when those values are already known. I am struggling to make this platform work, but likely will change to one with support for a service request catalog and decent user support portal.
1
Gabriel Manlapig
Natively, if you enabled Zendesk Guide, this will offer a ticket form by default that your end users can use to submit a request, and you can create a hyperlink text into your website redirecting to Zendesk contact form.
However, If you want to embed a more complex form on your website, create an HTML form and use our API to submit the request. For more information, see the article: Building a custom ticket form with the Zendesk API. Examples of creating requests using the API can be found in the Developer API Reference documentation.
I hope this helps. Thank you!
0
Cristina Miranda
Is there a way to embedd a ticket form to text?. For example: when the end user clicks on "contact us" then a form will pop up? is this possible?
0
Cheeny Aban
Hi Josh,
Unfortunately, API already revolves outside our scope of Support. Nonetheless, we hope that our Ticket Forms API and Building a custom ticket form with the Zendesk API documentation will be a good resource to check.
All the best
0
Josh Pert
Hi There - we are looking for a better way to handle contact forms from our customers so we have pointed our HTML for at the API, however it is being throttled by a rate limiter which considers the form to be from an anonymous IP.
Is there a way to avoid this?
Thanks
0
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