Automatically tagging tickets from specific users and organizations Follow

Comments

6 comments

  • Avatar
    Pedro Reis

    This is helpful, but I've got 2 questions regarding this article:

    1. Is it possible to apply the tag in batch , i mean apply it to a lot of users at once, by selecting all the users. Bulk management?

    2. Once the user is tagged as VIP, that information will be visible on the ticket?

  • Avatar
    Jessie - Community Manager

    Hi Pedro!

    You can apply tag in bulk by doing a bulk user update via CSV; we've got full documentation on how that works here: Bulk importing users

    User tags always get inherited by any of that users tickets, so they'll definitely be visible.

  • Avatar
    Padrig Tuck

    Is there no way to list domains to use a specific tag for? We just want to add a list of domains that will be auto-tagged with a specific one.

     

  • Avatar
    Jessie - Community Manager

    Hi Padrig! Welcome to the Community!

    You can make a list of domains per se, but you can add multiple domains to a specific Organization. You can then set that Org up so that all tickets have the specific tag you need.

  • Avatar
    Accounts Receivable

    Hi!

    The tagging doesn't seem to work when the user is cc'd. Are there any solutions to this?

  • Avatar
    Diogo Maciel

    Hi!

     

    CC'ed users do not get the ticket tagged, only the requester. You can suggest this feature on our Product Feedback forum so that our developers can assess it and hopefuly include in our future roadmap

    https://support.zendesk.com/hc/en-us/community/topics/200132066-Product-feedback

     

    I hope this helps!

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