Creating custom roles and assigning agents (Enterprise)

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  • Virgil Rojer
    Comment actions Permalink

    It feels really random which settings are unable to be used by people within a role. Why can I give people within a role full control over triggers and extensions, but ticket forms and ticket fields are unavailable by default? Or how most settings options are also just hidden by default.

    I want to be able to make a role that gives some important rights with some limitations but as it is right now I can only choose between having not enough rights or being able to do anything.


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