Using Web Widget to embed customer service in your website

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217 Comments

  • Derek Macrae

    Can I use the widget within a Vue application? And, if so, how?

    0
  • Miranda Burford
    Zendesk Product Manager

    Hi Derek,

    Yes, good news.  You can use the Web Widget within a Vue application.  You'll need to install the Web Widget snippet as per usual and then we recommend that you use our APIs to customise your implementation as you wish (similar approach to how we treat single page applications (SPAs)). 

    If you haven't already seen our developer documentation, I recommend that you check it out, https://developer.zendesk.com/embeddables/docs/widget/introduction.  The updateSettings API will be especially relevant to you since SPAs often need to update the Widget dynamically as the state of their own application changes (based on user interactions).  You can find more information on that here, https://developer.zendesk.com/embeddables/docs/widget/core#updatesettings.

    I also found this thread which may be helpful, https://support.zendesk.com/hc/en-us/articles/115010654728-Refreshing-the-Web-Widget-in-single-page-applications-SPA-.

     
    Hope this helps!  If you have any additional questions or need further assistance, please don't hesitate to reach out.
     
    - Miranda.
     
     
    0
  • Dirk de Klerk

    Hi There, 

    I was just wondering if there is anyway to increase the height of the embedded iframe, the webwidget docs only mention offset, position, and z-index. No mention of width/height.

    Thanks in advance,

    Dirk de Klerk

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Dirk,

    At this time there is no way to change the size or shape of the web-widget. More information in this article: How do I change the shape and size of the Zendesk widget?

    Let us know if you have any other questions!

    -1
  • Ray Smale

    I was wanting to add a button on our contact us form that will direct them to the chat widget on my site. So when they click this button that says "Chat Now" it will open the chat widget indicator.  Is this possible?

     

    -1
  • Bryan Collins

    Does the Help Center content need to be public in order to be viewable in the Web Widget? Or can signed-in users view the articles too?

    0
  • DJ Buenavista Jr.
    Zendesk Customer Advocate

    Hi Bryan,

    Ideally, you need to make your Help Center content public in order for your customers to see your articles. But, you also have control over who can view your Help Center. You can set those only signed-in users who are able to view your Help Center.

    To do this, you need to go to Guide Admin > Settings and go to Guide Settings, under Security you need to put a check-mark on the Require sign-in. You can refer to the screenshot I've attached for reference.

    Thank you and have a wonderful day ahead!

    Kind regards,

    DJ Buenavista Jr. |
    Customer Advocacy Specialist | 

    -1

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