This article contains a reference list of our triggers recipes. For a complete list of resources, see Triggers resources.
- Sending holiday notifications using triggers
- Sending a different email message to users for agent-created tickets
- How to assign a follow up ticket to the assignee on the closed ticket.
- Can I configure a trigger to add a comment to a ticket?
- Can I notify a group if a ticket has not been updated?
- Can I be notified when a problem ticket has reached a certain number of incidents?
- Notifying external email addresses
- How can I automatically notify users that their text message was received?
- How can I send emails to a customer only after they have created a certain number of tickets?
- How do I prevent email notifications from being sent out on SMS tickets?
- How can I prevent agents from reassigning tickets to other agents?