Question
How can I export a list of users?
Answer
For all plans:
You can use the Zendesk Rest API Users endpoint along with a custom script.
For Professional and Enterprise customers:
You can export data as a CSV or XML.
For customers with the Customer Lists add-on:
You can create a customer list and export the list as a CSV.
Comments
5 comments
Hi Rebecca,
This isn't accurate. Only JSON export is allowed for end user exports. CSV is just for ticket data.
Just as a point of clarification, user data and the full data export are both done in XML format, which is detailed in the article Rebecca linked above.
I was able to find out that only Professional and Enterprise accounts have access to exporting users as XML, but account owner needs to apply for access by writing to support@zendesk.com:
https://support.zendesk.com/hc/en-us/articles/203662346-Exporting-data-to-a-CSV-or-XML-file-Professional-and-Enterprise-
Also read the article on how to use the Customer Lists add-on, however, I'd like to see more information about cost/how to get it.
Thanks!
Hey Gina!
Your account manager (if you have one) can get you pricing information on Customer Lists. If you don't know who your account manager is, or if you don't have one, you can contact Support and they'll be able to help you out!
Thanks!
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