How can I export a list of users?

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15 Comments

  • Jimmy Rufo

    Hi Rebecca,


    This isn't accurate.  Only JSON export is allowed for end user exports.  CSV is just for ticket data.

    -2
  • Jessie Schutz

    Just as a point of clarification, user data and the full data export are both done in XML format, which is detailed in the article Rebecca linked above.

    0
  • Gina

    I was able to find out that only Professional and Enterprise accounts have access to exporting users as XML, but account owner needs to apply for access by writing to support@zendesk.com:
    https://support.zendesk.com/hc/en-us/articles/203662346-Exporting-data-to-a-CSV-or-XML-file-Professional-and-Enterprise-

    Also read the article on how to use the Customer Lists add-on, however, I'd like to see more information about cost/how to get it.

    Thanks!

    0
  • Jessie Schutz

    Hey Gina!

    Your account manager (if you have one) can get you pricing information on Customer Lists. If you don't know who your account manager is, or if you don't have one, you can contact Support and they'll be able to help you out!

    0
  • Gina

    Thanks!

    0
  • Jeffraymon

    Hi. We have professional and the customer list is not an option. I was told the following about an add on I needed.

    o get customer lists add to your account, you'll have to purchase our customer lists+NPS survey add on. The add-on is a starting cost of $250/month and will be $25/agent/month once you reach 10 support agents or above. Let me know if you'd like to add this to your account, I'll have to send over a service order.

    Seems a bit miseading. Am I missing something? Or do I need to pay an extra $250 a month on top of my professional fees for a customer export feature?

    -1
  • Jessie Schutz

    Hey Jeff!

    As you'll see on our pricing page, the Customer Lists feature is a paid add-on for the Professional plan. So the information you were given is correct. 

    We're not really able to answer billing questions here in the Community, so if you have additional questions about this our Support team will be able to help you out in your ticket. :)

    0
  • Nicole - Community Manager

    Hey Jeff -

    You can pull that data out of the Zendesk Rest API via the Users endpoint. I'm working on getting some additional information for you, but hopefully that's a start to get you headed in the right direction. 

     

    -1
  • Yoram Dagan

    Hi

    This is really frustrating.

    I have added a new user field and I want to update all of my users with the correct value.

    The way to do so without write code (I think it is a reasonable request) is to export the user list, edit the values and import. 

     

    Here is where I was pulling hairs from my head:

    • Export for users is available only in XML format and import is available only in CSV format. 
    • Not all of the values are exported. Any field with multiple values such as email, organization which the user might be configured for is not being fully pulled and only one value exists.

    So Actually, if you don't write code or haven't got the time to write code for a one time action such as user maintenance, you are stuck.

     

    No way to update the users with information which were supposed to be used in triggers and reporting...

     

    Thanks

    Yoram

    2
  • Dwight Bussman

    Greetings Yoram,

    It should be possible to perform a JSON export of users. The resultant JSON file should be able to be converted into a CSV file (there are a number of services/websites that can do this), after which you could add values to this field in bulk for re-import.

    There are a few ways to accomplish this same sort of task using an external system as well (Salesforce + bulk-sync within our integration, or having users auth in via SAML which could push custom-field information over from the identity provider), but the JSON export is likely the easiest way to accomplish what you're looking to do.

    Apologies for not having a more graceful way to accomplish this bulk-user updating task. Hopefully this is somewhat helpful!

    0
  • HDM Contact

    You don't need to be a programmer or use complicated scripts to export data from your Zendesk (even User List).

     

    Use this tool to export data to CSV easily and quickly.

    Hope that will help.

     

    0
  • David Gardel

    You can fully automate the process of mass data exporting from Zendesk with the help of 3rd-party services like Skyvia. It doesn't require any coding knowledge.

    -1
  • Corrado Izzo

    Huge disappointment and huge time waster! After 4 years we're leaving Zendesk because of this.

    Reason? Zendesk is keeping our Customer Data Hostage.

    We're paying 500$ a year and cannot export our customer data???

    We have to use and or pay a third party service to export our data???

    We have to upgrade to a higher account to get access to our data???

    You are hiding an essential feature behind an account upgrade when exporting customer data should be, not only by law a given.

    This hardly is GDPR compliant and most probably Zendesk is in violation of GDPR compliance laws.

    Data needs to be portable and I need to be able to download and export the data you are storing from us on your servers.
     
    This means that you need to enable me to export all the Zendesk related data like:
     
    Customer Emails 
    Customer Messages
    History of Messages
     
    + more
     
    I also need to be able to erase all data you store.


     

     

    0
  • Corrado Izzo
    Exporting our users and customer data should not be such an obstacle run. 
     
    By law and not only because there is a law now you should offer it out of the box.

    Not hide it behind an account upgrade.


    1
  • Dwight Bussman

    Hi Corrado,

    I'm sorry that this limitation of automated exports to higher plan-levels is frustrating. We're not trying to keep your customer data hostage, as all accounts should always have access to all of their customer information through the API at no additional cost. As such, you shouldn't need to upgrade or pay a 3rd party for access to that information. What you'd be paying for in either case is the convenience of having the handling of a large volume of data parsed into the filetype of your choosing. This is one of the incentives of our higher plan-levels, but by no means a requirement to access said information.

    For more information on our GDPR compliance, please see our general article, or more specifically, the article dealing with Support data (to which User information belongs).

    0

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