How do Chat-only agents log in to Chat?

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3 Comments

  • Jahn Jerenz Bronilla

    Hi Madison Davis,

    Is it possible that after receiving chat agent will go on invisible automatically? or the status is intentional from agent's end?

    Thanks!
    Jerenz 

    0
  • Kay
    Community Moderator

    The status is intentional from the agent's end.
    You could configure if an agent misses x amount of chats, they go to away or invisible.

    1
  • Jahn Jerenz Bronilla

    Thanks mate this answers my question. 

    0

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