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This article contains resources for setting up and using Zendesk AI agents, including documentation, best practices, troubleshooting, and community discussion.
Documentation
Overview
Automated resolutions
AI agents - Essential
AI agents for messaging
- Creating an AI agent for your web and mobile channels
- Viewing and configuring settings for AI agents for messaging
- Adding and removing an AI agent for a messaging channel
- Customizing the standard responses for an AI agent for messaging
- Adding and updating your AI agent avatar
- Customizing an AI agent's persona to add personality to AI-generated responses
- Managing languages in an AI agent for messaging
- Configuring your account for using restricted content in AI agents for messaging
- Reviewing AI agent conversation transcripts
- Monitoring AI agent performance with the Insights dashboard
AI agents for email and web form
- Quickstart guide: Autoreplies with articles
- Automatically adding comments and notes to tickets using triggers
- Using autoreplies to recommend articles in web forms
- Using autoreplies to recommend articles in email notifications
- Viewing and managing your Autoreply settings
- Deactivating autoreplies for article recommendations
- Analyzing your autoreplies with articles
AI agents - Advanced
- About the AI agents - Advanced add-on
- Getting started with AI agents - Advanced
- Setting up AI agents - Advanced
- Creating zero-training AI agents - Advanced
- Testing AI agents - Advanced
- Analyzing AI agents - Advanced
- Importing data for AI agents - Advanced
- Customizing AI agents - Advanced
- Building dialogues for AI agents - Advanced
- Creating actions for AI agents - Advanced
- Using generative replies for AI agents - Advanced
- Managing languages for AI agents - Advanced
- Integrating other platforms with AI agents - Advanced
Developer resources
Best practices
- AI agent and automation best practices
- Optimizing your help center content for AI agents and autoreplies with articles
- Best practices: Optimizing for autoreplies with articles
- Best Practices: Using labels to optimize your article recommendations
- Best practices: Tracking autoreply usage with triggers, views, and workflows
- Improving autoreply metrics for article recommendations
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