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1 Comments

  • Liek Xi Bong

    I have a few suggestions and questions:

    1. Why CC section is not included in the side conversation to make it functions like a normal email? Taking the example above, what if Victoria would like to communicate with someone in the Finance Department but would also like to keep others in the loop just for the side conversation (meaning has no access to the ticket but only side conversation)?
    2. As Internal note was originally meant for internal communication where light agent is able to view it, is the "CCs and followers" feature available for internal note (to communicate with light agent with "To" and "CC") as well instead of the original CCs or @ mention function?
    3. As for "CCs and followers" and "Side Conversation" features, can the light agent be included in the "To" and "CC" section?

     

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