Cancelling products and accounts

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  • Lise Vojtesek

    i received confirmation that my request not to renew was received. Why do i still have to go through all of this?

  • Brett Bowser
    Zendesk Community Team

    Hey Lise,

    If you received confirmation that your account will be cancelled then you shouldn't need to take any additional steps on your end.

    Let us know if you have any other questions!

  • Genevieve Katelis

    Brett Bowser

    If I cancel my zendesk help centre, and then reactivate it in say 6 months time, will all of my articles be restored? If not, is there a possibility of pausing subscriptions due to business modifications?

  • Brett Bowser
    Zendesk Community Team

    Hey Genevieve,

    That's something your account manager would need to discuss with you. I'm not aware of a way to "pause" a subscription and I believe after a certain amount of time that an account is cancelled the data will eventually be deleted.

    I'm happy to get a ticket created on your behalf so you can discuss this further with your account manager.

    Let me know!


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