Metrics and attributes for Zendesk Guide

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34 Comments

  • Rob Stack
    Zendesk Documentation Team

    Hi Mathias Martinez, I wasn't sure exactly what you needed, but you can use the information in Scheduling dashboard deliveries to likely help you do what you need. Let us know if you need more help. Thanks!

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  • Rob Stack
    Zendesk Documentation Team

    Hi Mathias Martinez, you'll find all you need to know about scheduling dashboards with end-users at:

    https://support.zendesk.com/hc/en-us/articles/360022367673

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  • Lauren Ward

    Hi all,

    We need to create a report on article viewcount as compared to "freshness", i.e., including article views and the article's last update date. I don't see the "Article last updated" attribute in the Knowledge Base dataset, only publish date. Is there a plan to add this, or perhaps I'm missing how to accomplish this? Any advice is much appreciated, thank you.

    Note: I tried running two separate queries and creating a pivot, but when I include Article last updated from the Knowledge Capture or Answer Bot dataset, I'm only getting the articles that were flagged or offered, not the full library of articles that were updated, which is what we need.

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  • Rob Stack
    Zendesk Documentation Team

    Hi Lauren Ward. this isn't currently possible, but it's a great request for a feature. Would you be willing to post this in our feedback forum at:

    https://support.zendesk.com/hc/en-us/community/topics/360001200913

    That will give your request more visibility with the product teams and other customers who will be able to vote for it. Thanks!

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