Setting up Zendesk Chat in the Web Widget

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4 Comments

  • Nate

    how to sign up for my website? is it possible to up mobile reply ?

     

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  • Brett - Community Manager

    Hi Nate,

    This is the technical support community forum for Zendesk Chat. Are you attempting to sign up for any of our Zendesk products? Any additional information you can provide is greatly appreciated.

    Thanks!

    0
  • Admin

    Hi there

    I looked around but can't find the answer to my question - if we're using chat on the web widget, what happens if an end user navigates to another page while they're on the chat? Will they lose the chat? And is it different depending on whether the widget is embedded on the page they navigate to or not?

    Thank you

    Fiona

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  • Brett - Community Manager

    Hi Fiona,

    If the end-user navigates to another page that contains the Chat widget then the expected behavior is that the Chat session remains connected. If the user navigates to another page that does not contain the widget but navigates back fairly quickly then the session may also reconnect before being terminated.

    Hope this clears up any confusion :)

    0

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