Setting up Zendesk Chat in the Web Widget

Return to top
Have more questions? Submit a request

12 Comments

  • Nate

    how to sign up for my website? is it possible to up mobile reply ?

     

    0
  • Brett - Community Manager
    Zendesk Community Team

    Hi Nate,

    This is the technical support community forum for Zendesk Chat. Are you attempting to sign up for any of our Zendesk products? Any additional information you can provide is greatly appreciated.

    Thanks!

    0
  • Fiona

    Hi there

    I looked around but can't find the answer to my question - if we're using chat on the web widget, what happens if an end user navigates to another page while they're on the chat? Will they lose the chat? And is it different depending on whether the widget is embedded on the page they navigate to or not?

    Thank you

    Fiona

    0
  • Brett - Community Manager
    Zendesk Community Team

    Hi Fiona,

    If the end-user navigates to another page that contains the Chat widget then the expected behavior is that the Chat session remains connected. If the user navigates to another page that does not contain the widget but navigates back fairly quickly then the session may also reconnect before being terminated.

    Hope this clears up any confusion :)

    0
  • Van Nguyen

    How would I get 'structured messages' to work/configured in this Chat Web Widget?

    0
  • Brett - Community Manager
    Zendesk Community Team

    Hey Van,

    It looks like one of our Product Managers was able to reply to your other post here: Using structured messages in Zendesk Chat

    Feel free to reply there if you have any additional questions!

    0
  • Karim Ali

    Hi There, 

    How can we activate the lite version on our Support Team plan? 

    we used to have a trial before however, we are unable to get the lite version.  

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hello Karmi,

    I would recommend reaching out to your account executive to facilitate this transition. They would be able to help facilitate the upgrade and give your pricing details regarding this transition.

    0
  • Shawn Lucas

    The (Chat) concierge settings seem to be overridden by the (Support) widget settings. 

    What's the right combination of settings that allows us to change the button text?

    We're using "Help" from the drop down in the (support) widget settings, but we want to customize to "Let's chat" or something other than the canned selections.

     

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hello Shawn,

    This is an expected outcome if you are on Chat phase 3 or Chat phase 4. Either way, you will need to use the javascript API to customize this to behave the way you described. I've gone ahead and linked a document that breaks down how to go about making these changes below. 

    Advanced Customization of the Web Widget 

    Best Regards! 

    0
  • Dawn Anderson

    Hi Team

    We use proactive chat for one of our departments, however having deployed answerbot how can we get this to populate? We have tried using a hyperlink to the HC article but it's not popping up?

     

    Regards

    0
  • Katie Dougherty
    Zendesk Community Team

    Hi Dawn Anderson,

    My understanding is that you have set up proactive chat triggers in your Chat Trigger Settings, and now you have toggled On the answer bot option in your account as well. Proactive chats will reach your customer after your selected amount of time and will skip the answer bot opportunity to reach your customer (if the customer does not try and use the widget themselves). 

    As far as including a hyperlink in the message, see the article: Can a proactive chat trigger message include a hyperlink?

    Let me know if this answers your question! I would be happy to create a ticket with our Customer Advocacy Team if you are experiencing any errors in your account. 

    0

Please sign in to leave a comment.

Powered by Zendesk