Buying Zendesk Suite

You have several options for buying Zendesk Suite:

• You can start a trial version of Zendesk Suite, then buy it.
• You can directly buy Zendesk Suite without going through a trial.
• You can upgrade your existing Zendesk account to include Zendesk Suite.

There are several versions of Zendesk Suite. Before you decide to buy, Zendesk recommends reviewing these options to see which version best fits your needs. See About Zendesk Suite plans.

This article includes these sections:

• Buying Zendesk Suite with a trial
• Buying Zendesk Suite without a trial
• Upgrading to Zendesk Suite
• About Suite agents and Chat Contributors

Buying Zendesk Suite with a trial

Zendesk recommends trialing Zendesk Suite first before buying. A trial provides you with an onboarding wizard to help you get set up. The instructions in this section assume you don’t have an existing Zendesk account, if you already have one, see Upgrading to Zendesk Suite.

To start a Suite trial

1. On the Zendesk Suite web page, choose the plan you want to trial, then click Free trial. You can click through each plan type to see what features are included. For example:

   

2. When you start your Free trial, follow the onscreen instructions provided by the trial registration and onboarding wizard.

   The wizard will help you set up your account and evaluate some of the main features in the Suite. For more information, See Introducing the Suite onboarding tasks and Evaluating your Zendesk trial.

   When you’ve finished the evaluation, you’re ready to buy.

3. To buy the Suite, click the Buy Zendesk Suite button at the top of the wizard.

   

4. Select your solution.

   You can choose between Zendesk Suite or Zendesk Support only. Zendesk recommends a Zendesk Suite plan to get the full service experience.

5. Click See plans to get a detailed description of each plan, then select the plan you want to buy.

   You can buy the plan you used during the trial, or pick another plan.

6. Enter the number of agents to include in the plan (bottom of the page).

   

7. Select your Billing cycle (bottom of the page).

   

   You can pay annually for a substantial discount or monthly if you prefer.

8. Click Next.
9. Enter your Payment information, then click Complete purchase.

   You can pay by Credit or debit card or PayPal.

You can also customize your subscription by adding Zendesk Sell or other products (if available).

To manage you payment options later, including changing your payment method, see Managing payments. To view and manage your subscription after purchase, see Viewing and managing plan subscriptions.

Buying Zendesk Suite without a trial

If you are already familiar with Zendesk products and you don’t want to go through a trial, you can buy Zendesk Suite directly.

To buy the Suite without a trial

1. On the Zendesk Suite web page, locate the plan you want to buy and click Buy now.

   

   For more information about Zendesk Suite plans, see About Zendesk Suite plans.

2. Enter your Registration information and verify your email.
3. Select the plan you want to buy.

   You can buy the plan you selected on the Zendesk Suite web page or you can pick another plan.

   A payment page appears.

   

4. Select the number of agents to include in your plan.
5. Select your Billing cycle.

   You can pay annually for a substantial discount or monthly if you prefer.

6. Enter your Payment information, then click Complete purchase.

   You can pay by Credit or debit card or PayPal.

You can also customize your subscription by adding Zendesk Sell or other products (if available).

Upgrading to Zendesk Suite

If you have a self-service account with Zendesk Support only, you can upgrade to Zendesk Suite. You must be the account owner or a billing admin to upgrade your account. These instructions apply to self-service accounts only. If you have a sales-assisted account or a legacy Zendesk account, contact Zendesk Customer Support to upgrade.

Important: If you're upgrading to Zendesk Suite and you already have Chat-only agents in place, make sure that you understand how Zendesk Suite affects these agents before you upgrade. See About Suite agents and Chat Contributors.

To upgrade to Zendesk Suite

1. In any product, click the Zendesk Products icon () in the top bar, then select Admin Center.
2. In Admin Center, click the Billing icon () in the left sidebar, then click Subscription to see a summary of your current plan.
3. Click Manage to make changes to your subscription.

   A Zendesk Suite description appears. Click Compare plans to see details about each plan type.

   

4. When you're ready to upgrade, click Choose plan.
5. Select a Zendesk Suite Plan and enter the number of Agents to include in the plan.

   

6. In the Summary, click Update subscription.

About Suite agents and Chat Contributors

Each agent you add to the Suite gives one person access to all of the products in the Suite (Support, Guide, Chat, and Talk). If you already have Chat Contributors (formerly Chat-only agents) in place and are making changes to your subscription, make sure that you account for those agents when you decide how many seats you need to purchase.

If you already have Support and Chat, and then buy Zendesk Suite, the Contributor role is removed and no longer appears as one of the possible user roles. Contributors that are given a Suite seat convert to agents. Chat is enabled as part of their role. If you don’t purchase enough Suite seats, Contributors convert to end users (based on who was added last).

Here’s an example of how Contributors are converted to new roles:

Situation

Company A has two Support agents (Anna and Bianca) and two Contributors (Carla and Dana). They buy three agents for the Suite.

Results

• Two Support agents (Anna, Bianca) receive Suite seats. Their role converts to agent.
• One Contributor (Dana) does not receive a Suite seat. Her role converts to end user because she is the newest employee and agents are removed on a last-in-first-out basis when you did not buy enough seats.
• One Contributor (Carla) receives a Suite seat. Her role converts to agent. Chat is enabled as part of her role.