You can use the
API to defer the Chat connection until your visitor interacts with
the Web Widget.
Using this setting, you can fine-tune your website for performance, while still leveraging all features on specific pages.
This article includes the following topics:
- Understanding the Web Widget-Chat connection
- Understanding the connectOnPageLoad setting's impact
- Adding connectOnPageLoad to your web pages
Understanding the Web Widget-Chat connection
By default, the Web Widget connects to Chat services on page load, for any page where the widget snippet is embedded AND Chat is enabled.
The timing of this connection makes features like proactive chat and conversion tracking possible. However, it can negatively affect performance in a number of ways:
- If you have high visitor traffic volume, these connections can reduce the performance of your chat product, and make it more difficult to identify customers when monitoring your website visitors.
- It impacts Web Widget performance. Connecting to Chat on page load means that more assets need to be delivered, before the Web Widget is interactive on a web page. This can impact your overall web page load speed.
Understanding the connectOnPageLoad setting's impact
When you enable the
connectOnPageLoad setting, there should be no noticeable impact
on the end user experience. There may be a slight delay of one to two seconds (at
the most) when a customer opens the widget.
connectOnPageLoad to defer the connection
comes with some important trade-offs to consider, before implementation.
connectOnPageLoad = true:
- There is no impact on Chat functionality. The Chat experience is the same as
if there is no
connectOnPageLoadsetting in the page code.
connectOnPageLoad = false:
- You will only be able to monitor visitors who have initiated chat or have clicked on the Web Widget.
- Some of the Chat features may be impacted, such as conversion tracking, proactive triggers, and Web Widget JS APIs which rely on visitors' connections with Chat services.
To learn more about the impact of using
different configuration scenarios, see ConnectOnPageLoad: Configuration best practices for common Chat
Adding connectOnPageLoad to your web pages
connectOnPageLoadto any page with the embedded Web Widget. The setting is added to the source code on each web page, as in the following example:
The setting must be assigned a value, either true or false, which determines how visitors are handled on each page:
connectOnPageLoad: true: Connects to the Chat service when the page loads, allowing you to engage with every visitor on that web page.
connectOnPageLoad: false:Connects to the Chat service when a user interacts with the widget, allowing you to focus on visitors currently chatting with agents, or who have initiated a chat.
connectOnPageLoad, see ConnectOnPageLoad: Configuration best practices for common Chat use cases.
To include the
connectOnPageLoad setting on your website
- In the source code of the web page, locate the Chat widget code snippet.
- Add the
connectOnPageLoadsetting to your source code, above the widget code snippet:
Set the value of
falsedepending on your use case.
- Save and publish the page.
- Repeat these steps on every page of your website with the widget embedded.