Setting up and using Google Analytics for the Web Widget

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  • Iulia Bulacu

    Hello, which are the events sent to Google Analytics? I use the Lite Version of Zopim and I see only three events: Button Clicked, Offline Message Sent and Seved by Operator. I do not see any other events, such as Chat Opened. Thank You!

  • Miranda Burford
    Zendesk Product Manager

    Hi Lulia,

    Google Analytics events are available across all Chat versions, including the Lite version of Zopim, so you should be seeing them in your account (as long as the end users are triggering them, of course).  They won't be sent to your Google Analytics account if your visitors aren't performing those actions. 


    - Miranda.

    Senior Product Manager, Web Widget

  • Iulia Bulacu

    Hi, Miranda, and thank you for your reply. I am a little confused though - if I see in my GA reports events such as Server by Operator shouldn't I also see an event such as Chat Opened? Because the user obviously opens the chat window before initiating the conversation. Would you be so kind as to clarify this for me? Thanks again.

  • Devan - Community Manager
    Zendesk Community Team

    Hello Lulia, 

    I've created a ticket on your behalf so one of our developers can look into this issue more in-depth. You should receive an email followed by a response from our development team.

    Best regards. 

  • James Anderson

    hi every one

  • Nicole S.
    Zendesk Community Team

    Hi James, 

    This is the technical knowledge base for Zendesk. Is there a question we can assist you with? 



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