Question
Why do I see the error message below?
Access Denied. You do not have access to this page. Please contact the account owner of this Zendesk for further help.
Answer
The Access Denied error message appears when someone attempts to access a page they don't have permission to view.
There are a variety of scenarios in which this error message can be displayed. These include:
- Accessing the agent portal as an end user
- Accessing an article without the required permission level
- Accessing a feature that isn't available on your current plan level
- Accessing a page that isn't permitted by your role
Accessing the agent portal as an end user
The most common occurrence of this error happens when an end user tries to access the agent portal or an agent is trying to log in to the help center as a customer.
To solve this issue
- Navigate to
yoursubdomain.zendesk.com/access/logoutto end your previous session. - Navigate to
yoursubdomain.zendesk.com/access/normaland sign in using your agent credentials.
Replace the string subdomain with the subdomain of your account.
Accessing an article without the required permission level
If the issue is related to an article, in particular, have another agent or admin with the correct permission level check that the article's restrictions are set appropriately. For more information, see the article: Setting view permissions on articles with user segments.
Accessing a feature that isn't available on your current plan level
It's possible that this error might appear when trying to access a feature that your plan level doesn't include. For more information on what's included with each plan, visit the Zendesk pricing page.
Accessing a page that isn't permitted by your role
If you have a role other than owner or admin, you may have limited access to tickets or features within your Zendesk account.
Reach out to an admin on your account if you need to have the permissions within your role adjusted, or if you need to be assigned to a different role. For more information, see the article: Creating custom roles and assigning agents.