How can I set up multiple Zendesk SSO integrations in separate help centers?

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  • Tkachev Oleg

    > keep the JWT as the default one and create an “agent tab" on your custom landing page for JWT.

    How to organize this tab? Is it just an URL like an */access/normal/ ?

  • Cheeny Aban
    Zendesk Customer Care

    Hi Tkachev Oleg,

    Thank you for creating a post on our community.

    You may need to create a custom login button on your page that will log in agents through JWT. That is because JWT is linked based on user credentials.

    I hope that helps!


  • Ben Adelmann

    In testing this I've found that there is another requirement for SAML auth to work aside from just passing the expected certificate. The entity id passed in a saml idp-initiated login must match the primary sso method's entity id.

  • Tomer Ben-Arye

    Ben Adelmann,

    Mind sharing more data and information, any base instructions of how you implemented it?
    We're looking for a guide for adding the second SAML implementation, and this article is too shallow and we need more details on the implementation.

  • Joseph DiNardo

    +1 to Tomer's comment - we have two help centers, and would like to use a separate SAML-based SSO for each (not JWT).

  • Canming Jiang

    Joseph DiNardo

    We provide a 3rd-party solution that can help you achieve this goal. Check out our demo video to see our solution in action:

    If you're interested in learning more, please don't hesitate to reach out. We'd be happy to answer any questions you may have and provide more information about our solution.


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