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How can I add a sender avatar in my emails?

Ryan Winkler
  • Edited
Zendesk Product Manager

Question

I want to retain my customer's attention on an email. How can I add an email avatar in the emails sent from my account in a Google account?

Answer

  1. Create an account for your support addresses. You need to do this for every support address listed in your account. For more information about your support addresses, see the article: Adding support addresses for users to submit tickets.
  2. Go to the suspended tickets view in your account and recover the Google Email Verification email. This email is most likely the most recent email in the suspended ticket view.
  3. Click the verification link.
  4. Navigate to https://myaccount.google.com/ and set your icon by clicking the profile icon itself and selecting Change.

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6 Comments

  • Ben L

    Our company is using support@ourcompany.zendesk.com when sending emails to customers. Unfortunately, despite following the line items one by one for setting this up in google, it still doesn't reflect properly. 

    0
  • Brett Bowser
    Zendesk Community Manager

    Hey Ben,

    I'm going to create a ticket on your behalf so our Customer Care team can look into this with you. You'll receive an email shortly stating your ticket has been created.

    Cheers!

    0
  • Ben

    Hi there,

    I am also struggling to add our company's photo to our support@companyname.zendesk.com email. Can anyone assist?

    0
  • Dave Dyson
    Hi Benjamin –
     
    Welcome to the community! It sounds like you're wanting to add your company photo/image to the outgoing email notifications your end-user receive. There are a couple ways of doing this:
     
    1. The simplest way would be to edit your HTML email template – you can find instructions in "Editing the HTML template" here: Customizing your templates for email notifications -- in this case, the image 
    2. Alternately, it's possible to add an image to agents' signatures: see Adding an agent signature to ticket email notifications and How can I add a hyperlink or image to my signature?
     
    Hope that helps!
    0
  • Corey Davin

    Is there an option to set the outgoing avatar image when using Zendesk email servers? We're looking to maintain a consistent mail picture while having our agents use their personal images.

    0
  • Dave Dyson
    Hi Corey, and welcome to the community! If you have a profile picture set in your agent/admin user profile, it should come through automatically in your outgoing email notifications to your customers:

    For more info, see Updating your name and profile picture
     
    0

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