Question
I want to retain my customer's attention on an email. How can I add an email avatar in the emails sent from my account in a Google account and in Gravatar?
Answer
Google accounts
- Create an account for your support addresses. You need to do this for every support address listed in your account. For more information about your support addresses, see the article: Adding support addresses for users to submit tickets.
- Go to the suspended tickets view in your account and recover the Google Email Verification email. This email is most likely the most recent email in the suspended ticket view.
- Click the verification link.
- Navigate to https://myaccount.google.com/ and set your icon by clicking the profile icon itself and selecting Change.
Before
After
Gravatar
- Create a Gravatar profile
- Check your views and suspended tickets to find an email from Wordpress.com, to verify your account.
- Activate and head back to the site.
- Upload the image, and add it to your support address.
- Use the Add email address link to add additional support addresses.
4 Comments
Our company is using support@ourcompany.zendesk.com when sending emails to customers. Unfortunately, despite following the line items one by one for setting this up in google, it still doesn't reflect properly.
Hey Ben,
I'm going to create a ticket on your behalf so our Customer Care team can look into this with you. You'll receive an email shortly stating your ticket has been created.
Cheers!
Hi there,
I am also struggling to add our company's photo to our support@companyname.zendesk.com email. Can anyone assist?
Welcome to the community! It sounds like you're wanting to add your company photo/image to the outgoing email notifications your end-user receive. There are a couple ways of doing this:
Hope that helps!
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