I want to retain my customer's attention on an email. How can I add an email avatar in the emails sent from my account in a Google account?
- Create an account for your support addresses. You need to do this for every support address listed in your account. For more information about your support addresses, see the article: Adding support addresses for users to submit tickets.
- Go to the suspended tickets view in your account and recover the Google Email Verification email. This email is most likely the most recent email in the suspended ticket view.
- Click the verification link.
- Navigate to https://myaccount.google.com/ and set your icon by clicking the profile icon itself and selecting Change.
Our company is using firstname.lastname@example.org when sending emails to customers. Unfortunately, despite following the line items one by one for setting this up in google, it still doesn't reflect properly.
I'm going to create a ticket on your behalf so our Customer Care team can look into this with you. You'll receive an email shortly stating your ticket has been created.
I am also struggling to add our company's photo to our email@example.com email. Can anyone assist?
Welcome to the community! It sounds like you're wanting to add your company photo/image to the outgoing email notifications your end-user receive. There are a couple ways of doing this:
Hope that helps!
Is there an option to set the outgoing avatar image when using Zendesk email servers? We're looking to maintain a consistent mail picture while having our agents use their personal images.
For more info, see Updating your name and profile picture
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