How can I add a sender avatar in my emails?

Zendesk Employee

Question

I want to retain my customer's attention on an email. How can I add an email avatar in the emails sent from my account in a Google account?

Create an account for your support addresses. You need to do this for every support address listed in your account. For more information about your support addresses, see the article: Adding support addresses for users to submit tickets.
Go to the suspended tickets view in your account and recover the Google Email Verification email. This email is most likely the most recent email in the suspended ticket view.
Click the verification link.
Navigate to https://myaccount.google.com/ and set your icon by clicking the profile icon itself and selecting Change.

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Ben L
- January 22, 2021 03:55
Our company is using support@ourcompany.zendesk.com when sending emails to customers. Unfortunately, despite following the line items one by one for setting this up in google, it still doesn't reflect properly.

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Brett Bowser
- January 22, 2021 16:01
Zendesk Community Manager
Hey Ben,

I'm going to create a ticket on your behalf so our Customer Care team can look into this with you. You'll receive an email shortly stating your ticket has been created.

Cheers!

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Ben
- March 22, 2022 19:40
Hi there,

I am also struggling to add our company's photo to our support@companyname.zendesk.com email. Can anyone assist?

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Dave Dyson
- March 23, 2022 02:47
Zendesk Community Manager
Hi Benjamin –

Welcome to the community! It sounds like you're wanting to add your company photo/image to the outgoing email notifications your end-user receive. There are a couple ways of doing this:
1. The simplest way would be to edit your HTML email template – you can find instructions in "Editing the HTML template" here: Customizing your templates for email notifications -- in this case, the image
2. Alternately, it's possible to add an image to agents' signatures: see Adding an agent signature to ticket email notifications and How can I add a hyperlink or image to my signature?
Hope that helps!
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