Question
I want to retain my customer's attention on an email. How can I add an email avatar in the emails sent from my account in a Google account?
Answer
- Create an account for your support addresses. You need to do this for every support address listed in your account. For more information about your support addresses, see the article: Adding support addresses for users to submit tickets.
- Go to the suspended tickets view in your account and recover the Google Email Verification email. This email is most likely the most recent email in the suspended ticket view.
- Click the verification link.
- Navigate to https://myaccount.google.com/ and set your icon by clicking the profile icon itself and selecting Change.
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6 Comments
Our company is using support@ourcompany.zendesk.com when sending emails to customers. Unfortunately, despite following the line items one by one for setting this up in google, it still doesn't reflect properly.
Hey Ben,
I'm going to create a ticket on your behalf so our Customer Care team can look into this with you. You'll receive an email shortly stating your ticket has been created.
Cheers!
Hi there,
I am also struggling to add our company's photo to our support@companyname.zendesk.com email. Can anyone assist?
Welcome to the community! It sounds like you're wanting to add your company photo/image to the outgoing email notifications your end-user receive. There are a couple ways of doing this:
Hope that helps!
Is there an option to set the outgoing avatar image when using Zendesk email servers? We're looking to maintain a consistent mail picture while having our agents use their personal images.
For more info, see Updating your name and profile picture
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