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How can I add a sender avatar in my emails?



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Ryan Winkler

Zendesk Product Manager

Edited Aug 21, 2024


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6 comments

Our company is using support@ourcompany.zendesk.com when sending emails to customers. Unfortunately, despite following the line items one by one for setting this up in google, it still doesn't reflect properly. 

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Brett Bowser

Zendesk Community Manager

Hey Ben,

I'm going to create a ticket on your behalf so our Customer Care team can look into this with you. You'll receive an email shortly stating your ticket has been created.

Cheers!

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Hi there,

I am also struggling to add our company's photo to our support@companyname.zendesk.com email. Can anyone assist?

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Hi Benjamin –
 
Welcome to the community! It sounds like you're wanting to add your company photo/image to the outgoing email notifications your end-user receive. There are a couple ways of doing this:
 
  1. The simplest way would be to edit your HTML email template – you can find instructions in "Editing the HTML template" here: Customizing your templates for email notifications -- in this case, the image 
  2. Alternately, it's possible to add an image to agents' signatures: see Adding an agent signature to ticket email notifications and How can I add a hyperlink or image to my signature?
 
Hope that helps!

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Is there an option to set the outgoing avatar image when using Zendesk email servers? We're looking to maintain a consistent mail picture while having our agents use their personal images.

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Hi Corey, and welcome to the community! If you have a profile picture set in your agent/admin user profile, it should come through automatically in your outgoing email notifications to your customers:

For more info, see Updating your name and profile picture
 

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