Customizing your email notifications



Edited May 07, 2025


18

36

38 comments

The “New Look and feel for triggers” HTML Editor completely breaks mixing HTML with Liquid tags, as it wraps everything in paragraphs.

Please review ASAP. I've opened ticket #13088165

0


Is it possible to make a different style per Brand?

If yes: How?

0


Hi, Can we host email image assets on Zendesk(in theme), (without Sell), with a static URL so the emails won't break if we need to make an update or re-upload out theme?

 

0


Hi Oliver,
 
Unfortunately dynamic content cannot be used in email templates, however, you can use dynamic content in triggers and automations to present localized messages based on the user's profile language: Providing multiple language support with dynamic content - similar discussions can be found here and at the moment, the product team doesn't have any updates on this request. But I would encourage you to upvote the request and add your use case. 
 
We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.
 

0


Is there news on supporting Dynamic Content in the HTML template? 

All i18n and other optimization is simply impossible, the workaround is to move all "dynamic" parts of the template into triggers, which is a major inconvenience (and also the editor adds line breaks which are usualy not wanted in formatted HTML).

The question was asked in 2021 so I hope it at least ended up on some roadmap?

Oliver

0


Hello . are there any future update for editing welcome email for Agents , and staff members just like the customers .

1


Hi Abdelhameed,

The placeholders in an email template are system defaults, and it's not possible to create a new one or edit the contents of an existing one. There are some workaround discussed in the article Can I edit or create placeholders in the email template? that you can check if it will fit your use case.

Hope this helps.

0


can we create and add our own placeholder or use placeholders such as {{ticket.brand}}

0


Hi Lolu! 

As of the moment, Zendesk do not provide support for third-party technologies such as JavaScript, jQuery, or CSS.

0


Can we add Javascript to the email template?

0


Sign in to leave a comment.