How can I locate an agent ID in Support?

Question

How can I locate an agent ID in Zendesk Support?

Answer

A unique ID is automatically assigned when a user is created in your account. You can use these IDs in various API requests as an administrator. To locate an agent's unique ID, access their user profile by following these steps:

1. From Admin Center, go to the Team members page. Or use this button to select your subdomain and be redirected to the Team members page in your account:

   Go to account

2. Enter the agent's name or email address in the search bar.
   
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3. ​Open the agent's profile and get the agent ID from the URL in your browser's address bar. For example: https://yoursubdomain.zendesk.com/agent/users/[AGENT-ID]

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Follow the same steps to get the unique ID for end users and organizations.

You can also use our API to get a list of your users and their unique IDs. For more information, see the List Users API end-point.