Recent searches


No recent searches

Why does my ticket status change to open automatically?



image avatar

Matteo Genesio Stara

Zendesk Digital Resources Team

Edited Jul 11, 2024


0

1

1 comment

If light agents aren't able to update a ticket status, and an agent tags a light agent in an internal note then sets the ticket to pending, how is the original agent supposed to know the light agent added a comment if the light agent can't change the ticket status and the system doesn't change the status to open when a ticket has a new internal comment from a light user?

0


Please sign in to leave a comment.