Question

Can I edit the priority field?

Answer

No, it's not possible to add or modify the values included in the default priority ticket field.

If you are an admin, you can toggle the field options under Admin > Manage > Ticket Fields > Priority to show either all values or only normal and high values.

You can create a custom ticket field to track any custom priority values you want to include in your workflow. For more information on ticket fields, see the article: About ticket fields.

For more information about the ticket priority field, see the articles below.