Can I edit the priority field?

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  • Steve Francis

    I added a custom field with the priority values I want customers to see (P1, P2, P3, P4, etc) then added triggers to make the custom field values into priority values. So P1 sets priority to Urgent, etc. 

  • Jun Qin

    I added a similar custom field to have P1/P2/P3/P4. How can I prevent this field from being pulled into the follow-up ticket? 

  • Jeff C
    Zendesk Customer Care

    Hi Jun,

    There is not a way to prevent this behaviour natively however a workaround to this is build a trigger that will remove the tags on Follow up tickets such as the one below:



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