Can I edit the priority field?

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  • Steve Francis

    I added a custom field with the priority values I want customers to see (P1, P2, P3, P4, etc) then added triggers to make the custom field values into priority values. So P1 sets priority to Urgent, etc. 

  • David Jensen

    I am using a tag/trigger combo so that if an agent adds a specific tag to a ticket, the trigger updates the ticket status to High


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