My Facebook integration stopped working

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  • The Whisky Club

    Hi there, 
    I've followed each of these steps and still the Zendesk-Facebook integration isn't working. In the past these steps have helped me fix the problem but not this time.
    What other steps can you recommend I try in order to fix the integration?

  • Christine
    Zendesk Engineering
    Hi Jess,

    If you are using the standard Support agent interface, and not Agent Workspace, you need to install social messaging before you can set up individual social messaging channels.

    Please refer to the following articles for the steps:
    Important: Zendesk is removing the legacy Social Messaging App on April 15, 2023. If you are using the legacy Social Messaging App, you will need to migrate to Zendesk Agent Workspace and use the improved social messaging experience, as outlined in this announcement.

    If you continue to have issues, kindly raise a ticket with our support team directly so we can investigate. See Option 2: Contacting Zendesk Customer Support from within your product. Thanks!

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