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What is Talk Partner Edition?



Edited Aug 20, 2024


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8 comments

I am unable to embed our own CTI application into Zendesk. I have gone through the doc but still the same. Please brief in detail how to embed third-party telephony.

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Brett Bowser

Zendesk Community Manager

Hey Gopal,

Can you clarify on what issues you're running into? Are you receiving any sort of error when trying to set up the integration? Additionally, can you confirm that you're subscribed to the Talk Partner addition?

Let me know!

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Hey Brett Bowser,

I had few question related to this.

  • I want to know how are the Talk Partner Edition licenses consumed.
  • How can we check how much licensed have been utilized.
  • Where and how are these licenses consumed , suppose if I have 100 licenses for Talk Partner edition how , where and when these licenses are consumed, how can I evaluate what is the exact number of license I need to run my telephony applications properly.

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Dekbi

Zendesk Customer Care

Hi Aadil,
 
As we can see, you already have an open ticket regarding this concern.
 
Our team is working internally to provide you with the best answer possible. Kindly wait for their response via email once available.
 
Have a good day!

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I have two questions:

We did not manage to integrate 3cx successfully onto Zendesk because tickets were being created after the call ended. Is it because we did not make use of this API toolbox?

Our plan is Suite Growth. Is this available to all your customers?

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Dane

Zendesk Engineering

Hi Lindanne,

Talk Partner edition regular is included on Zendesk Suite: Growth Plans.

For reference: Understanding Talk Partner Edition

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Hi there, 

 

I can see in the previous comment that TPE is included with Zendesk Suite Growth plan. Is it included with all of the Zendesk Suite plans? If not, which plans do include TPE?

 

Thanks

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We want to pull the voice recordings of our calls on Zendesk talk so we can run them through AWS Transcribe for voice transcription. Is this possible using the Talk Partner Edition API? And if so, does our Zendesk Enterprise Plus Subscription include access to this API?

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