This page lists resources for preventing and managing spam.
The following resources are available:
If you have questions about the security of your Zendesk instance, contact Zendesk directly. In case of a suspected security breach, submit a ticket with the subject “Security” along with the details. Alternatively, you can send an email to security@zendesk.com.
Preventing spam
General guidelines
- General security best practices
- Zendesk Suite Actionable Security Guide
- Zendesk Suite Product Controls and Recommendations Guide
- Tips to combat spam and protect your business
Zendesk tools and features to help prevent spam
- Setting your allowlist and blocklist to control email support requests
- Authenticating incoming email (SPF, DKIM, DMARC)
- Understanding and managing suspended tickets and spam
- Managing two-factor authentication for agents and admins
- Setting the password security level
- Single sign-on (SSO) options in Zendesk
- Understanding options for end-user access and sign-in
- Restricting access to Zendesk Support and your help center using IP restrictions
- Requiring authentication for the request and uploads APIs
Identifying and managing spam
- How to spot a phishing attack
- About flagged tickets
- Understanding the sender authentication flag
- Marking a ticket as spam and suspending the requester
- Guidelines for reviewing suspended tickets
- What does "detected as spam" mean?
- How can I stop a spam attack from coming from my contact form?
- How can I combat spam submitted via web service?
- How can I stop a spam attack coming from the Chat widget?
- How can I bulk delete spam tickets in Zendesk?
- Why did I receive spoofed emails in my account?
- Viewing all events for ticket updates
- Designating an email address to receive required security notifications
Preventing and managing spam in help center
- About help center spam prevention
- Using the spam filter to prevent spam in your help center
- Marking content as spam and removing it from your help center