How can I stop a spam attack coming from the Chat widget?

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2 Comments

  • Pedro Reis

    Unfortunately, that doesn't solve anything. The widget should have a captcha or two factor of some sort.

    We had a spam attack, and even after having enabled "Require authentication for request and uploads APIs.", spam tickets were continuously being created.

    By the way, your new "messaging" support channel doesn't work at all. I tried to get help and had no success - unreplied messages and tickets were solved and closed without any intervention.

    1
  • Dane Adriano
    Zendesk Customer Care
    Hi Pedro,
     
    I apologize for the experience that you have regarding our support.
     
    Just to make sure that you will get the assistance you need, I'll personally create a ticket for you and work on it. Please wait for my update. 
     
    Cheers,
    Dane
    0

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