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How can I stop a spam attack coming from the Chat widget?



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Ricardo Pinto

Zendesk Digital Resources Team

Edited Oct 15, 2024


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6 comments

Unfortunately, that doesn't solve anything. The widget should have a captcha or two factor of some sort.

We had a spam attack, and even after having enabled "Require authentication for request and uploads APIs.", spam tickets were continuously being created.

By the way, your new "messaging" support channel doesn't work at all. I tried to get help and had no success - unreplied messages and tickets were solved and closed without any intervention.

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Dane

Zendesk Engineering

Hi Pedro,
 
I apologize for the experience that you have regarding our support.
 
Just to make sure that you will get the assistance you need, I'll personally create a ticket for you and work on it. Please wait for my update. 
 
Cheers,
Dane

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How can we prevent spam from being submitted via the Offline Form? Is there honestly no way of doing this? It's virtually useless without this functionality because of the sheer volume of junk which comes in. Consequently our data becomes contaminated by the endless stream of spam messages.

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Dane

Zendesk Engineering

Hi Oliver,
 
As it turns out, the only option is to turn if off or use JWT Authentication.

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I am getting a low volume of spam through our web widget. However i am suprised to see this, as we only use or web widget on a site with password protection.

 

Is there somehow I can see from which url the web widget was used? 
My theory is we have an open test/qa environment somewhere that no one is aware of, and it not protected by password.

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Destiny

Zendesk Customer Care

Hi Søren Reinewald,
 
It's unfortunate to hear that you've been encountering spam through the web widget. To thoroughly trace the source of this issue (specifically, the originating URL), I recommend contacting our Support team. They'll need you to provide examples of the affected tickets for a detailed examination.
 
You can find the instructions on how to get in touch with Zendesk Support here. Please ensure you log in with your Admin or Agent account to confirm your identity fully.
 
We appreciate your cooperation and look forward to your response to resolve this matter effectively.

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