Recent searches


No recent searches

Tips to combat spam and protect your business



image avatar

Ryan Winkler

Zendesk Product Manager

Edited Jun 17, 2024


2

9

9 comments

Hello,
We need to filter out incoming support tickets from legitimate email addresses that contain identified suspicious links. I tried using a customer Trigger on new tickets that contain the link in the Comment Text, but this isn't catching them. 

Can you advise how to set a Trigger that targets tickets that contain specific URLs embedded in the content?

Thanks,
Shawn

1


Is it possible to use a regex to block certain e-mails from a domain? We're getting a lot of spam from @qq.com. We don't want to block all e-mails from qq.com but only those following a certain pattern. The pattern would be if there are only digits preceding the domain.

2


image avatar

Marco

Zendesk Customer Care

Hi Amy, thanks for your comment here. This would not be an option at the moment, unfortunately. I would suggest posting this as a feature request for our product team to review and possibly be in the roadmap for future improvements. Cheers! 

0


Amy Silcock

Hi Amy, 

Were you able to deal with the qq.com spam issue? We are struggling with the same issue since April - we've enabled sign-in requirement before submitting a ticket but we're still getting spam from random numbers@qq.com

1


We are constantly getting thousands of emails from script.google.com in the requester name.  How do I stop that!?

0


image avatar

Cheeny Aban

Zendesk Customer Care

Hi Ron, 

I can see that you already have an open ticket with us. Rest assured that we'll do our best to help you with your concern!

0


I have spam coming through text messages to our support line. Someone also said they received a call from our line - a call we did not make. How do I stop this spam from happening again?

0


What is the solution to stopping the spam requestor from <#>@qq.com?  I am getting the same from the web form. I added @qq.com to the blocklist and the emails are still coming through. Is this a bug on the blocklist feature?

0


image avatar

Hiedi Kysther

Zendesk Customer Care

Hey Kimberly, 

Make sure you are following the correct format when adding qq.com in your blocklist. For reference:

  • When using keywords, type the keyword followed by a colon with no space after the colon (for example, reject:megaspam.com). Separate multiple entries with a space, and add the keyword before each entry (for example, reject:randomspammer@gmail.com reject:megaspam.com reject:spammerspace.com). See Allowlist and blocklist usage examples.

Hope this helps!

0


Please sign in to leave a comment.