Tips to combat spam and protect your business

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3 Comments

  • Shawn

    Hello,
    We need to filter out incoming support tickets from legitimate email addresses that contain identified suspicious links. I tried using a customer Trigger on new tickets that contain the link in the Comment Text, but this isn't catching them. 

    Can you advise how to set a Trigger that targets tickets that contain specific URLs embedded in the content?

    Thanks,
    Shawn

    1
  • Amy Silcock

    Is it possible to use a regex to block certain e-mails from a domain? We're getting a lot of spam from @qq.com. We don't want to block all e-mails from qq.com but only those following a certain pattern. The pattern would be if there are only digits preceding the domain.

    0
  • Marco Malbas
    Zendesk Customer Care
    Hi Amy, thanks for your comment here. This would not be an option at the moment, unfortunately. I would suggest posting this as a feature request for our product team to review and possibly be in the roadmap for future improvements. Cheers! 
    0

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