The IVR greeting repeats more than three times.
By default, if no keypress is detected within the IVR menu, the IVR greeting will repeat three times.
If the greeting repeats more than three times, ensure that the greeting located within the Edit route section under IVR > IVR menus > Menu levels > Active Routes is not configured to be the same greeting listed within the menu levels Greeting.
Additionally, you can utilize the Active Routes (Greeting) to provide an optional greeting that is played before taking action on the call, for example, a disclaimer. To create a disclaimer for your greeting, see the article: Managing outgoing greetings.