How can I enable or disable certain Web Widget (Classic) components on different pages of my site?

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6 Comments

  • Katie Welzbacher

    How do I add Wed Widget Classic as a Google Tag? 

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  • Dave Dyson
    Zendesk Community Manager

    Hi Katie - we've got some documentation on that here: Adding the Web Widget (Classic) via Google Tag Manager

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  • Flisekompaniet AS

    Hi. Im planning to implement Zendesk Chat using Google Tag Manager.

    But, an issue - I have a couple of URLs I dont want the chat to show on. 

    Is there a way to add "not show chat if url contains "12345"? 

    How do I do this? Is it something I add to the script in GTM? 

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  • Miranda Burford
    Zendesk Product Manager

    Hi @...,

    There's a couple of ways you could solve for this.

    1. You could set conditions within Google Tag Manager to not load the Web Widget code snippet on the URLs where you don't want it to show.
    2. Alternatively, you could load the Web Widget code snippet on all pages and use the Web Widget Hide API to remove it from those URLs.

    Hope this helps!

    - Miranda.

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  • CJ Johnson

    "or directly in the web page by using a certain conditionality." What does this mean? I'm just trying to suppress chat on a specific set of HC pages, and I just cannot seem to figure out how to make this happen. 

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  • Eric Nelson
    Zendesk Developer Support Team
    Hey CJ,
     
    I think what they're referring to in this article is leveraging DOM events or something similar to track where you are in the help center. Then using that info to show or hide the widget components.
     
    For example:
     
    if (window.location.pathname == '/examplePage'){
    //Some logic to hide certain components}
    else {//Some different logic} 
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