Question
In the Help Center there are 3 types of search:
- Native Help Center search
- Help Center instant search
- Article suggestion search
What are the differences between each search type?
Answer
There are several differences in how the help center search methods work. For more information about the search methods, see the article: Understanding the help center search methods.
Native Help Center search
- Does not use partial word search
- Searches through titles, labels, and content
Instant Search
- Uses a partial word search
- Only returns results based on article titles
For more information about disabling this feature by removing it from your theme, see the article: Add Instant Search (autocomplete search) results to your custom Help Center theme.
Article Suggestion search
- Shown on the submit a request form when end users fill out the subject field in the Help Center ticket form
- Searches through titles, labels, and content
- Uses a relevance score to order suggested articles
For more information about disabling this feature, see the article: How can I remove "Suggested Articles" from the ticket submission form?
1 comment
Paul
Please allow us to use Article Suggestion search in any search field on the page, or just add labels, and content to the instant search results.
It is frustrating that the instant search results are limited only to titles, in this way most users do not find what they are looking for and the help center loses all efficiency.
6
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