How can I remove "Suggested Articles" from the ticket submission form?

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Question

How can I remove Suggested Articles from the ticket submission form?

Answer

Suggested articles are what users see when they type the subject of their request into the submit a request form on Help Center. 

To remove Suggested Articles:

1. In Guide, click the Customize design icon () in the sidebar.
2. Click the theme you want to edit to open it.
3. Click the options menu and select Edit Code.
4. Select the style.css tab and search for the following words: suggestion-list
   
5. Replace all the highlighted sections with the following: 
   

   .form .suggestion-list {
   display:none;
   }
   

   .form .suggestion-list label {
   display:none;
   }
   

   .form .suggestion-list li {
   display:none;
   }
   

   .form .suggestion-list li a:visited {
   display:none;
   }
   

6. The CSS should look like this: 
   
7. Click Save.

For more information about customizing your Help Center template, see the article: Editing the code for your live help center theme.